Christal Riley
Hawesville,KY
Summary
Hardworking, energetic and reliable Office Manager/Insurance Agent, with strong ability in daily office management. Highly organized, proactive and punctual with team-oriented mentality.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Manager/Insurance Agent
House Insurance Services LLC
Hawesville, KY
02.2007 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, delegate tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of customer accounts.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
- Filing and follow up on claims and losses.
- Business calls securing sales with future clients.
Assistant Store Manager
Buehler's Buy Low
Tell City, IN
06.1997 - 02.2007
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Coordinated with vendors to secure product availability at competitive prices.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Implemented safety procedures along with training.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
Hancock County High School
Lewisport, KY05-1994
Skills
- Office Management
- Team Supervision
- Billing
- Data Entry
- Customer Service
- Inventory Control
- Administrative Support
- Data retrieval systems
- Document Management
- Organizational Skills
Certification
- Licensed insurance agent in the sales of commercial, property and casualty (P and C) insurances in the states of Kentucky and Indiana.
Timeline
Office Manager/Insurance Agent
House Insurance Services LLC
02.2007 - Current
Assistant Store Manager
Buehler's Buy Low
06.1997 - 02.2007
High School Diploma -
Hancock County High School
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