Motivated healthcare professional adept in supporting program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Services Assistant
Murrieta Health And Rehabilitation Center
Murrieta
07.2023 - 02.2024
Work cooperatively with all departments and multidisciplinary teams
Assist director of social services
Arrange appointments and transportation for residents
Maintain accurate progress notes and ancillary logs
Support residents in the social/emotional wellbeing
Work collaboratively with community and social health agencies to advocate and assist residents in meeting their needs
Participate in IDT meetings, assessments and care planning
Conduct introductory and quarterly conferences with residents to discuss plan of care and address residents needs
Educate patients on Insurance authorizations, denials, requests and recertification.
Developed plans of care based on assessments of clients' needs and resources available.
Maintained confidential records of client information according to agency policies and procedures.
Assessed eligibility requirements for various public assistance programs and verified application documents.
Assisted clients with completing applications for government services and benefits.
Clinic Adimistrative Assitant
Advanced Institute for Plastic Surgery
Temecula
03.2021 - 09.2021
Coordinated with team and supervisor to ensure quality patient care
Conducted new client consultations
Provided detailed reports of client consultations, pre-op and post-op visits, and financials
Coordinated patient education,consents, and discharge procedures
Collected and relayed patient health and demographic Information to providers and inputted into EMR system.
Dressing change, drain removal and post-op monitoring
Provided administrative support to senior management team.
Answered incoming calls, responded to emails, faxes and other inquiries from clients.
Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
Patient Care Technician/ Unit Secretary
Loma Linda Children’s Hospital Maternity Services
Loma Linda
Monitor and record vital signs I&O and interactions with patient (mother and baby)
Provide direct patient care as delegated by the RN including but not limited to peri care/catheter care, ADL’s, ambulation, breast feeding support, and daily cares for baby
Stock and prepare rooms for admissions on postpartum, antepartum and labor & delivery
Secretary duties including but not limited to arriving patients in the system, creating patient charts, directing calls, ordering supplies and answering call lights
Assist nursing staff in OR as directed by charge nurse including but not limited to supervising skin to skin, retrieving supplies, assisting in transfers to and from OR, support team by participating in a crash (notifying proper personnel, activate the crash pager, and clear path to OR)
Education
Healthcare Administration Bachelor’s Program - Public Health
University of Phoenix
07-2026
Certified Nursing Assistant, Home Health Aid and Acute Care -
Riverside County Office of Education/CTE
08.2020
High School Diploma -
Heritage High School
07-2014
Skills
Ability to coordinate, analyze, observe, make decisions and meet deadlines in a detail-oriented manner
Knowledge of medical terminology and EMR
Patient advocacy
Caseload Management
Behavioral Assessment
Implementing Client Care Plans
Analytical Thinking
Adaptability and Flexibility
Problem-Solving Aptitude
Microsoft Office
Workflow Management
Certification
Certified Nursing Assistant
Certified in First Aid, CPR and BLS through American Heart Association
Certificate of Completion for International Hospital Codes
Certificate of Completion for HIPAA training
Certificate of Completion of soft skills for Workplace Ethics, Customer service, & Effective Decision Making in the Workplace
Certificate of Completion of Understanding Cultural Diversity
Certificate of Completion of Preventing Compassion Fatigue in Healthcare
Timeline
Social Services Assistant
Murrieta Health And Rehabilitation Center
07.2023 - 02.2024
Clinic Adimistrative Assitant
Advanced Institute for Plastic Surgery
03.2021 - 09.2021
Patient Care Technician/ Unit Secretary
Loma Linda Children’s Hospital Maternity Services
Healthcare Administration Bachelor’s Program - Public Health
University of Phoenix
Certified Nursing Assistant, Home Health Aid and Acute Care -