Christal Stricklin
Kalamazoo,MI
Summary
Dynamic Regional Metrology Coordinator at Charles River Labs with proven expertise in contract management and relationship building. Achieved significant cost savings through strategic negotiations while enhancing service excellence. Skilled in project management, consistently presenting successful deliverables that align with organizational goals and improve operational efficiency.
Overview
14
14
years of professional experience
Work History
Regional Metrology Coordinator
Charles River Labs
06.2022 - Current
- Reduced expenses for LEM contracts by negotiating the contracts with suppliers, achieving cost savings while balancing service level needs.
- Developed the global PMI (Preventative Maintenance Index) in order to determine the optimal service level based on the preventative maintenance data of each instrument/contract.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, with a high emphasis on harmonization.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Reduced expenses for LEM contracts by negotiating the contracts with suppliers, achieving cost savings without compromising on quality.
- Enhanced LEM vendor contract performance through meticulous contract management and negotiation skills.
- Oversaw contract management activities from drafting to execution, ensuring all agreements met legal requirements and aligned with business objectives.
- Achieved revenue targets consistently through effective negotiation and contract management with key clients.
- Rewrote LEM SOPs in order to harmonize service levels of instrumentation with their corresponding SOPs, resulting in increased consistency across the organization and cost savings in areas where decreased levels of service were determined.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and practices in contract management procedures.
- Streamlined contract management processes by implementing efficient filing systems and digital recordkeeping.
- Managed multiple simultaneous projects while maintaining focus on priorities without compromising quality or deadlines.
- Conducted thorough post-project evaluations for identifying areas of improvement and implementing lessons learned in future initiatives.
- Evaluated vendor proposals and selected the most suitable partners based on cost, experience, quality, and reliability factors.
- Contributed to company growth by consistently delivering successful projects that increased revenue or reduced costs.
- Contributed to cost savings by recommending more efficient methods for calibration, testing, and inspection processes.
- Performed root cause analyses on recurring measurement errors, leading to implementation of corrective actions that reduced future discrepancies and costs.
- Assessed instrumentation and data for conformance with SOPs.
- Entered data, generated reports, and produced tracking documents.
Administrative Specialist
Pro Tapping
11.2018 - 04.2020
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Handled incoming and outgoing mail.
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
- Maximized revenue generation with strategic pricing structures based on competitor analysis and internal targets.
- Streamlined the quotation process by implementing efficient organizational strategies and software tools.
- Adapted quickly to changing client needs, ensuring that quotes remained relevant and competitive in a dynamic market environment.
- Collaborated with cross-functional teams to gather necessary information for complex quotations.
- Minimized potential disputes or conflicts with clients through proactive communication regarding any changes or updates related to their quotes.
- Managed high-volume quote requests while maintaining attention to detail and accuracy in all communications with clients.
- Reduced errors in quoting process by implementing a thorough quality control system for all outgoing proposals.
Office Manager
American Broach and Machine Company
02.2016 - 02.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Member Services Manager
Sams Club
08.2011 - 11.2011
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Developed incentives programs aimed at motivating staff members to maintain high standards in their daily tasks while also encouraging innovation within the team.
- Managed a team of staff members, providing coaching and professional development opportunities, resulting in overall improvement in performance metrics.
- Reduced operational costs by implementing cost-saving measures while maintaining high levels of service quality for members.
- Managed budgets for membership programs and services, ensuring cost-effectiveness without compromising on quality or member satisfaction levels.
- Spearheaded initiatives that fostered a culture of continuous improvement within the organization, driving positive change in both internal processes and member-facing services.
- Developed targeted marketing campaigns that drove membership growth and retention rates.
- Built strong relationships with local businesses to create exclusive offers for our members, increasing perceived value as well as enhancing community partnerships.
- Oversaw the recruitment, hiring, onboarding, and ongoing training processes for new team members, helping build a skilled workforce committed to delivering excellent results for our organization''s members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Russian Language And Literature
University of Michigan
Ann Arbor, MI05-2015
Skills
- Relationship building
- Negotiating
- Decision-making
- Project Management
- Service excellence
- Contract management
- Budget management
- Process improvement
Accomplishments
- Supervised team of 40+ staff members.
- Harmonized CRL's LEM regional logistics department's processes, which resulted in a 50% reduction in regional ship time, 2022-2023.
- Supported global harmonization by introducing and transitioning to Maximo as the LEM global database to solve the issue of nonhomogeneous databases across our company. Maximo's implementation at CRL began in 2024 and will complete in 2025, which will allow for advanced metrics to be obtained.
- Analyzed and reversed a purchasing decision which led to over 250k in cost savings in a single purchase and increased transparency within the finance department, 2024.
- Sole point of contract negotiation and management for LEM instrumentation for entire midwest region, 2023.
Timeline
Regional Metrology Coordinator
Charles River Labs
06.2022 - Current
Administrative Specialist
Pro Tapping
11.2018 - 04.2020
Office Manager
American Broach and Machine Company
02.2016 - 02.2018
Member Services Manager
Sams Club
08.2011 - 11.2011
Russian Language And Literature
University of Michigan
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