Christal Taylor
Lake Elsinore,CA
Summary
Results-driven individual with a focus on professional development and meeting job requirements. Demonstrates strong organizational skills and a courteous demeanor, fostering positive collaboration with colleagues. Capable of leading projects and executing tasks independently, ensuring reliability and support when needed. Committed to helping others reach their goals while pursuing personal success.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Front of House Service Manager
California Pizza Kitchen
2022 - 2024
- Managed daily service operations, ensuring customer satisfaction through effective team coordination.
- Developed and implemented training programs to enhance staff performance and service quality.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced service protocols.
- Streamlined processes to increase efficiency in service delivery and reduce response times.
- Oversaw inventory management, maintaining optimal stock levels to support seamless operations.
- Collaborated with cross-functional teams to align service objectives with organizational goals.
- Led performance evaluations, providing constructive feedback to promote professional development among staff.
- Established key performance indicators to monitor service effectiveness and drive continuous improvement initiatives.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Restaurant Front of House Manager
Habit Burger Grill
11.2020 - 01.2022
- Supervised daily front-of-house operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff on service standards, enhancing team performance and guest satisfaction.
- Developed and implemented strategies to optimize seating arrangements, improving table turnover rates.
- Coordinated with kitchen staff to maintain effective communication and streamline order processing.
- Managed inventory control processes, ensuring adequate stock levels for smooth service operations.
- Resolved customer inquiries and complaints promptly, fostering positive dining experiences and loyalty.
- Conducted regular staff meetings to review performance metrics and establish improvement goals.
- Analyzed customer feedback to identify trends, informing adjustments in service policies and procedures.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
- Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.
- Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Drove and ran catering truck for special Events. Maintaining the environment for fast and efficient service and delivery. Stocked truck with the appropriate supplies and inventory. Maintained a time management success level.
WAITRESS, MANAGER, CATERING LEAD, BARTENDER
MACARONI GRILL
03.2014 - 02.2020
- Managed catering, deliveries, guest complaints, team members. I was responsible for well being of team members and guests experience. Closing duties and opening duties as server, bartender and manager. In charge of catering events and weddings. My responsibility as server and manager and catering specialist to ensure every guest experience was exceptional. Helped with scheduling. Liquor inventory and ed don orders as well up keep of stock on and cleanliness of catering materials. Moved up to front of house salary manager and took on responsibilities of Gm and kitchen manager.
Tech
LIVERMORE LABS
09.2013 - 03.2014
- Cared for and managed care of lab rats for certain medical studies. Recorded progress and kept environment clean and sterilized as well as disposing of any disqualified candidates.
WAITRESS AND MANGER
BRICKHOUSE BBQ
01.2010 - 01.2012
- I made schedules, did Sysco orders and produce as well as maintained front of house product, as well book keeping and managing profit to loss and bank duties. As well as providing exceptional customer service as a server.
WAITRESS, MANAGER
HIGH STREET FROSTIES
01.2009 - 01.2010
- I was put in charge of inventory of all supplies and food product. Closing the restaurant and cleanliness as well as cooking and managing cash register. I looked over and managed the food preparation, breaks and other odds and ends.
DISHWASHER, WAITRESS AND OPENING MANGER
HIGH STREET CAFÉ
01.2008 - 01.2010
- Responsible for the cleanliness of the dishes. Polishing glasses and silver wear as well as the detail cleaning of the kitchen. I opened the restaurant every morning set up all cash registers and set up the entire restaurant as well as a banquet twice a week at 6am which I also ran.
stage hand
KONOCTI HARBOR RESORT AND SPA
01.1997 - 01.2004
- I was trusted with the demands and wants of the musicians playing that night. The up keep of stage rooms and what they wanted on stage. I set up, ran and tore down big banquets as well as acted as a stage hand for setting up musical equipment and running stage test for events occurring that night. Maintained a strong work ethic and sense of professionalism being I had much interaction with the stars.
Education
High school diploma or GED - undefined
Cosmetology - Cosmetology
Ukiah beauty school
Ukiah, CA06.2013
Skills
- Professional communication skills
- Critical thinking
- Restaurant operations management
- Mixology and bartending
- Customer engagement strategies
- Food safety standards
- Inventory control
- Cash flow analysis
- Upselling strategies
- Economic performance evaluation
- Event catering coordination
- Retail sales expertise
- Leadership skills
- Strategic marketing planning
- Microsoft Office proficiency
- Time management techniques
- Labor cost analysis
- Leadership
Certification
- Food handler certificate
- Cosmetology license
- July 2013 to October 2020
- Food Handler
Additional Information
- SKILLS
- Im motivated
- Organized
- Positive attitude
- Hard working
- Knowledge of management
- Creative
- Fantastic people skills
- Courteous and honest
- Works well with and without people
- Capable of making last min decisions
- Resourceful
- Excellent communication skills
- And problem solving skills
- Planning
Timeline
Restaurant Front of House Manager
Habit Burger Grill
11.2020 - 01.2022
WAITRESS, MANAGER, CATERING LEAD, BARTENDER
MACARONI GRILL
03.2014 - 02.2020
Tech
LIVERMORE LABS
09.2013 - 03.2014
WAITRESS AND MANGER
BRICKHOUSE BBQ
01.2010 - 01.2012
WAITRESS, MANAGER
HIGH STREET FROSTIES
01.2009 - 01.2010
DISHWASHER, WAITRESS AND OPENING MANGER
HIGH STREET CAFÉ
01.2008 - 01.2010
stage hand
KONOCTI HARBOR RESORT AND SPA
01.1997 - 01.2004
High school diploma or GED - undefined
Cosmetology - Cosmetology
Ukiah beauty school
Front of House Service Manager
California Pizza Kitchen
2022 - 2024