Christal Toliver
VAN NUYS
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
16
16
years of professional experience
Work History
Senior Health Information Operations Supervisor
Datavant
09.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Health Information Operations Supervisor
Datavant
01.2018 - 09.2023
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Provide strategic oversight for release of information services at 6 hospitals, managing a team of 20 specialists.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Lead Health Information Specialist
Ciox/Datavant
01.2014 - 01.2018
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Trained and backed reception area, on-call and distribution runs to facilitate quality customer care.
- Assisted with the preparation for and successful completion of audits by external agencies, demonstrating compliance with all industry regulations.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
Assistant Store Manager
Family Dollar
12.2011 - 01.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
Shift Manager
Wendy
02.2009 - 11.2011
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor of Science - Criminal Justice, Sociology
SAM HOUSTON UNIVERSITY
Huntsville, TX05.2027
Skills
- Effective Leadership
- Critical Thinking Abilities
- Meticulous Quality Assurance
- Project Coordination
- Proficient in EPIC EMR
- HIPAA Standards
- Instructional Training
- Skilled in KPI Analysis
- Proficient with Microsoft Office Tools
- Effective Written Communication
- Operational Leadership
- User Experience Management
- Customer Engagement
- Inventory control
Accomplishments
- Collaborated with team of 40 in the development of abstraction projects, (EHR) implementation projects,Clinical documentation improvement projects, and training programs.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved record retrieval time by 15% by implementing a new indexing protocol with meticulous accuracy.
Languages
English
Full Professional
Timeline
Senior Health Information Operations Supervisor
Datavant
09.2023 - Current
Health Information Operations Supervisor
Datavant
01.2018 - 09.2023
Lead Health Information Specialist
Ciox/Datavant
01.2014 - 01.2018
Assistant Store Manager
Family Dollar
12.2011 - 01.2014
Shift Manager
Wendy
02.2009 - 11.2011
Bachelor of Science - Criminal Justice, Sociology
SAM HOUSTON UNIVERSITY
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