Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christal Turner

Forney,TX

Summary

Accomplished VP of Operations at Williams Rush Associates, adept in operations management and team building, significantly enhanced collection department functions, leading to a remarkable $226,946.90 revenue in Q1 2014 alone. Expert in Microsoft Office Suite and renowned for exceptional leadership, ensuring adherence to policies and fostering employee development.

Overview

21
21
years of professional experience

Work History

VP of Operations

Williams Rush Associates
Dallas, TX
03.2012 - Current
  • Direct the supervision and performance of daily collection department functions, to include assignment of work queues, management of escalation cases and monitoring of collector workloads and performance against metrics
  • Provide oversight of staff to include monitoring their productivity, workload, goal achievements, and expectations, fielding questions, setting task priorities, and providing issue resolution
  • Actively correspond with Market Managers, corporate contacts, and properties on escalated issues
  • Reviewed and created cases relative to credit notes for late reconciliation requests by last collector
  • Met with each direct report weekly to discuss issues and escalation cases
  • Actively participated in the interviewing and hiring of two employees
  • Facilitated the training of employees and ensured training manuals were updated
  • Led and coached team via formal performance reviews and one-on-one meetings while leading by example
  • Ensured company and departmental policies were followed
  • Effectively managed assigned account base relative to commission collections and maintained up-to-date contact information for assigned accounts
  • Completed 'Leadership and Supervisory Skills for Women', followed by the successful transition to a Supervisor role
  • Generated a grand total of $226,946.90 within the first quarter of 2014 alone

Tax Preparation Associate

Freedom Tax
Dallas, TX
03.2004 - Current
  • Thoroughly and independently prepare individual, corporate, partnership and fiduciary financial tax returns
  • Develop financial spreadsheets and work papers
  • Assist in the completion of tax planning and special projects with complicated tax records
  • Carefully review correspondence from the IRS and other governmental agencies in efforts of providing clients with the best financial service possible
  • Reviewed, adjusted and closed financial reporting
  • Performed payroll, sales and property tax filings
  • Reconciled 1040 and processed 1040x forms

Customer Retention

IQOR Holdings
Dallas, TX
09.2010 - 03.2011
  • Effectively assisted customers in setting up and transferring their phone services, responded to billing inquiries and successfully managed delinquent accounts
  • Performed troubleshooting of hand devices, to include resetting and signal the towers to make the phone work
  • Prepared net-care ticket support the DSG/ SOS as needed which means if the dealer has a phone that will not reprogram once reactivated

Third Party Collector

First Revenue Assurance
Corinth, TX
06.2008 - 08.2010
  • Replenished debt reconciliation and ensured accounts were current and up to date
  • Assisted customers with managing their payment arrangements
  • Reconciled the accounts to ensure they were current

Third Party Collector

NRS
Carrollton, TX
07.2007 - 06.2008
  • Replenished debt reconciliation and ensured accounts were current and up to date
  • Assisted customers with managing their payment arrangements
  • Reconciled the accounts to ensure they were current

Lead Service Representative

Fast Cash Pay Day Loans & Car Titles
Dallas, TX
06.2006 - 01.2007
  • Assisted customers with their billing, managed delinquent accounts, and provided exceptional customer service relative to information delivery and details regarding customer account balances and defaults
  • Advised customers of necessary actions and strategies for debt repayment
  • Located and notified customers of delinquent accounts by mail or telephone in order to solicit payment
  • Solicited payments and posted amounts paid to customer accounts
  • Oversaw 300+ customer accounts
  • Located and monitored overdue accounts, using a variety of technology, to include ACH
  • Recorded the financial status of customers and status of collection efforts
  • Conferred with customers to determine reasons for overdue payments and to review the terms of sales, service or credit contracts
  • Persuaded customers to pay amounts due on their accounts
  • Advise the debtor what's in it for them
  • Sorted and filed correspondence and performed miscellaneous clerical duties such as answering correspondence and writing reports

Education

Ph.D. - DBA Doctor of Business

University of Potomac
Washington, DC
04-2025

Master of Business Administration - Account Finance

Keller Graduate School of Management
04.2014

Bachelor of Arts - Technical Management, Small Business Management

DeVry University
Irving, TX
06.2011

Associate of Science - Accounting

Richland College
Dallas, TX

Skills

  • Microsoft Office Suite
  • Excel
  • PowerPoint
  • Works
  • Outlook
  • Word
  • PeopleSoft
  • Smart System
  • Intellitax software
  • Tax Return Preparations
  • Tax Liability Advisement
  • Business Liaison
  • Financial Analysis
  • Product & Service Recommendations
  • Training & Development
  • Federal & State Law Regulation
  • Tax Law
  • Correspondence Preparation
  • Customer Satisfaction & Relationship Development
  • Conflict Resolution
  • Policy & Procedures
  • Employee Relations
  • Legal Interpretations
  • Operations management
  • Team building and motivation
  • Organizational development
  • Cross-functional team leadership
  • Facilities management
  • Workforce planning
  • Growth planning
  • Operational management
  • Business administration
  • Executive-level support
  • Operational leadership

Timeline

VP of Operations

Williams Rush Associates
03.2012 - Current

Customer Retention

IQOR Holdings
09.2010 - 03.2011

Third Party Collector

First Revenue Assurance
06.2008 - 08.2010

Third Party Collector

NRS
07.2007 - 06.2008

Lead Service Representative

Fast Cash Pay Day Loans & Car Titles
06.2006 - 01.2007

Tax Preparation Associate

Freedom Tax
03.2004 - Current

Ph.D. - DBA Doctor of Business

University of Potomac

Master of Business Administration - Account Finance

Keller Graduate School of Management

Bachelor of Arts - Technical Management, Small Business Management

DeVry University

Associate of Science - Accounting

Richland College

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Christal Turner