Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christal VanArsdale

Jeffersonville,IN

Summary

Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for providing quality products along with phenomenal service to customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

BOH Manager

Upland Brewing Company INC.
04.2022 - Current
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Accepted merchandise and entered appropriate coding into company tracking system.
  • Supported smooth front end activities through steady product flow and accurate pricing.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Reduced financial inaccuracies by using R365 and toast system while verifying receipts.

BOH/FOH Manager

Red Lobster Restaurant LLC.
11.2016 - 04.2022
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Performed cash handling activities and secured nightly bank deposits.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
  • Managed dining and bar costs by conducting weekly depletion analysis.

Education

High School Diploma -

New Albany Senior High School
New Albany, IN
05.2018

Skills

  • Sanitizing Protocols
  • Guest Relations
  • Liquor Law Compliance
  • Supply Ordering and Management
  • Calm and Pleasant Demeanor
  • Front of House Management
  • Food Safety and Sanitation
  • Preventive Maintenance
  • Employee Scheduling
  • Waste Control
  • Inventory Management Software
  • Developing Special Dishes and Recipes

Certification

  • Liquor License - Up to date
  • Serv Safe Certification - Up to date

Timeline

BOH Manager

Upland Brewing Company INC.
04.2022 - Current

BOH/FOH Manager

Red Lobster Restaurant LLC.
11.2016 - 04.2022

High School Diploma -

New Albany Senior High School

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Christal VanArsdale