Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Certification
Timeline
Generic

CHRISTAL VERGARA

Rego Park,NY

Summary

I am an IT Support Analyst with 5 years of experience and 10 years of experience in Customer Service. Currently motivated and seeking new opportunities to further challenge myself. I am proficient in Microsoft Office 365 and currently taking Microsoft courses to enhance my skills with an eagerness to learn to softwares and systems.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Support Analyst

Trigyn Technologies Inc.
New York, NY
11.2019 - Current
  • Provides a single point of contact and end-to-end responsibility to ensure submitted service requests have been processed in a timely manner
  • Provides initial direction of service requests and communicate service requests with other IT resources that will be involved
  • Escalates to line management and the Request Fulfillment process owner in the event of a conflict between process and line management
  • Performs quality assurance procedures to ensure client satisfaction and addresses escalated problems and monitors to resolution
  • Manages requests for Azure, Microsoft 365, and Office 365 services, and monitors service health
  • Resets passwords and re-authenticates for all non-admin and some admin roles, manages service requests and monitors service health
  • Issues software licenses
  • Manages TSL certificates
  • Preapproves and vets firewall amendments requests
  • Creates network accounts.

Shift Supervisor

Starbucks Coffee Company
09.2013 - 10.2019
  • Assists the store manager in executing store operations during scheduled shifts
  • Deploys partners and delegates tasks so that partners can create and maintain the Starbucks experience for customers
  • Handles cash and manages inventory for store products.

Sales Associate

Macy’s Herald Square
08.2012 - 01.2013
  • Provides customer service
  • Provides product knowledge to customers
  • Handles the cash register
  • Maintains product neatness in the store area.

Passenger Service Agent

American Airlines
08.2010 - 08.2011
  • Assists passengers through terminals
  • Checks boarding passes and verifies correct flight times
  • Provides customer service
  • Crowd control for passengers with connecting flights.

Education

Bachelor of Arts in Psychology -

CUNY/Queens College

Associate of Arts in Mental Health -

CUNY/LaGuardia Community College

Skills

  • MS Word
  • MS Excel
  • MS PowerPoint
  • Team player
  • Confidentiality
  • Oral and written English
  • Documentation And Reporting
  • Remote Office Availability
  • Multitasking
  • Adaptability
  • Excellent Communication
  • Attention to Detail
  • Customer Relations
  • Organization and Time Management

References

  • Mr. Hamilton Burnham, IT technician, United Nations, (917) 767-8550
  • Ms. Cynthia Baltazar, Project Manager, United Nations, (646) 385-3555
  • Mr. Milton Miranda, Store Manager, Starbucks Coffee Company, (347) 801-3131

Extracurricular Activities

President for LaGuardia Community College’s Filipino club PULSO

Certification

  • Google IT Support Professional Certificate - Completed - February 2023

Verification: https://coursera.org/verify/2M9QF2ZV7XEK

Timeline

IT Support Analyst

Trigyn Technologies Inc.
11.2019 - Current

Shift Supervisor

Starbucks Coffee Company
09.2013 - 10.2019

Sales Associate

Macy’s Herald Square
08.2012 - 01.2013

Passenger Service Agent

American Airlines
08.2010 - 08.2011

Bachelor of Arts in Psychology -

CUNY/Queens College

Associate of Arts in Mental Health -

CUNY/LaGuardia Community College

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CHRISTAL VERGARA