Christal Williams
Fort Worth,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Plano Landscaping
05.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Direct Interactions
09.2021 - 01.2023
- Handled detailed work with high degree of accuracy and speed.
- Ability to show empathy for callers frustrations or concerns and resolve issue in timely manner.
- Documentation, data entry, organization and problem-solving skills.
- Ability to remain poised under pressure for back to back calls.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
HR Assistant
Amazon
05.2022 - 10.2022
- Document each contact, including reason for contact, root cause, information provided , and resolution.
- Conduct extensive research and use subject matter expertise to drive the right solution, advocate for customers, and own the solution till it is resolved.
- Work closely with partner teams to keep up-to-date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes.
- Ability to navigate in DALI system.
- Documented human resources records and maintained confidentiality of sensitive personal information.
Education
No Degree -
01.2003
High School Diploma -
05.2002
Skills
- Customer Service and Assistance
- Understanding Customer Needs
- Microsoft Office
- Good Communication Skills
- Ability to Work Independently
- Online Chat
- Call Volume and Quality Metrics
- Customer Data Confidentiality
Timeline
HR Assistant - Amazon
05.2022 - 10.2022
Customer Service Representative - Direct Interactions
09.2021 - 01.2023
Customer Service Specialist - Plano Landscaping
05.2020 - Current
Tarrant County College District - No Degree,
L. D. Bell High School - High School Diploma,
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