CHRISTAL WILLIAMS
Queens
Summary
Experienced with patient care and clinical procedures in a fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication, and meticulous record-keeping.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Certified Medical Assistant
The Floating Hospital
06.2025 - Current
- Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
- Managed patient scheduling and ensured timely appointments for efficient workflow
- Maintained accurate medical records by documenting patient information, test results, and treatment plans
- Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
- Performed basic laboratory tests such as blood draws, urinalysis, and EKGs with precision and adherence to safety protocols
- Managed inventory of medical supplies and equipment to ensure availability for daily operations
- Provided compassionate emotional support to patients during their healthcare journey
- Maintained strict confidentiality when handling sensitive patient information per HIPAA regulations
- Collaborated with physicians to develop patient education materials on various medical conditions and treatment options
- Collaborated with laboratory staff to ensure timely processing of specimens for accurate test results
- Maintained a clean and organized clinical environment to promote infection control practices
- Performed administrative tasks such as answering phone calls, scheduling appointments, and managing patient records
- Maintained strict adherence to infection control protocols when handling contaminated materials or disposing of biohazardous waste
- Demonstrated proficiency in using electronic health record (EHR) systems for efficient documentation of patient encounters
Certified Medical Assistant
Mount Sinai West
04.2025 - 05.2025
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by sterilizing instruments and ensuring cleanliness
- Took vital signs such as blood pressure, temperature, and pulse accurately and recorded them in patients' medical records
- Performed basic laboratory tests including collecting specimens, preparing samples, and conducting routine tests
- Managed patient flow by escorting patients to exam rooms promptly and maintaining a smooth workflow
- Provided exceptional customer service to patients by addressing their concerns with empathy and professionalism
- Maintained inventory of medical supplies, restocked as needed, and ensured proper storage conditions were met
- Ensured compliance with infection control protocols during all clinical procedures to maintain a safe environment for staff members and patients alike
- Supported physicians during minor surgical procedures by providing necessary equipment or assisting in wound dressing changes
- Updated patient charts regularly with accurate information regarding symptoms reported or treatment provided
- Maintained confidentiality of sensitive patient information according to HIPAA regulations at all times
- Collaborated with the front desk staff to ensure smooth patient check-in and check-out processes
- Maintained a clean and organized work environment to promote efficiency and safety
- Demonstrated strong interpersonal skills when interacting with patients from diverse backgrounds
- Provided emotional support to patients during challenging or stressful situations
- Aided in the implementation of new electronic health record (EHR) systems within the clinic setting
- Supported physicians during minor office-based surgical procedures by preparing instruments or assisting in suturing wounds
- Demonstrated proficiency in using medical equipment such as EKG machines or nebulizers
Patient Care Facilitator
Public Health Solutions SRH Sexual Reproductive Health
07.2024 - 04.2025
- Performed clinical duties such as taking patient vital signs, collecting specimens, and assisting with medical procedures
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Assisted physicians during patient examinations, providing support and documenting patient information accurately
- Managed electronic health records (EHR) system to update patient information, schedule appointments, and process lab results
- Coordinated referrals to specialists and scheduled follow-up appointments for patients
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Provided compassionate care to patients in various healthcare settings including clinics, hospitals, and nursing homes
- Maintained strict adherence to infection control protocols to ensure a safe environment for patients and staff members
- Assisted in minor surgical procedures by preparing sterile instruments and equipment as well as providing assistance during the procedure itself
- Managed inventory of medical supplies, ensuring availability while minimizing waste through efficient ordering processes
- Implemented quality improvement initiatives to enhance efficiency in daily operations within the medical facility
- Performed phlebotomy procedures with precision, ensuring accurate collection of blood samples for laboratory testing
- Conducted preliminary assessments of patients' chief complaints to assist healthcare providers in determining appropriate treatment plans
- Utilized knowledge of medical terminology to effectively communicate with healthcare professionals across different specialties
- Demonstrated proficiency in operating various diagnostic equipment such as EKG machines or spirometers
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations
- Supported physicians during specialized procedures
- Served as a liaison between patients and healthcare providers, ensuring effective communication and understanding of treatment plans
- Developed strong relationships with patients by actively listening to their concerns and providing empathetic support throughout their healthcare journey
- Leveraged electronic health records (EHR) software proficiently to maintain accurate patient records while ensuring privacy protection
- Maintained compliance with OSHA regulations by properly disposing of biohazardous waste and ensuring adherence to safety protocols throughout the medical facility
Education
Medical Assistant - Clinical And Administrative
Mandl School The College Of Allied Health
Manhattan New York 6 2024
Skills
- EMR/EHR
- Using a centrifuge
- Sterilization techniques
- Point of care testing
- Patient care
- Specimens collection and processing
- Lab equipment operation
- Wound care and irrigation
- EMR / EHR
- Antigen testing
- Phlebotomy procedures
- Inventory management
- Vital sign measurement
- Team collaboration
- Medical terminology
- Healthcare procedures
- Blood pressure measurement
- Wound care
- Clinical documentation
- EKG
Certification
- Certified Medical Assistant
- BLS Certification
Timeline
Certified Medical Assistant
The Floating Hospital
06.2025 - Current
Certified Medical Assistant
Mount Sinai West
04.2025 - 05.2025
Patient Care Facilitator
Public Health Solutions SRH Sexual Reproductive Health
07.2024 - 04.2025
Medical Assistant - Clinical And Administrative
Mandl School The College Of Allied Health