Christa Lee Durrant
Lehi,UT
Summary
Meticulous credit management professional trained in Medical/Veterinary and Building/Construction Management. Strong collaboration skills with other departments to keep operations running smoothly. A versatile team player.
Overview
9
9
years of professional experience
Work History
Credit Manager
Big D
Salt Lake City, UT
07.2023 - Current
- Assisted with the development of financial models used in forecasting future cash flows from recoveries.
- Authored and disseminated departmental reports and statistics compliant with policy and privacy standards.
- Prepared reports on lien status for senior management review.
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Monitored changes in relevant legislation and regulations affecting lien management processes.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Improved loan applications and documentation by informing applicant of additional requirements.
Credit Recovery Manager
Lehi Animal Hospital
Lehi, UT
05.2018 - 07.2023
- Authored and disseminated departmental reports and statistics compliant with policy and privacy standards.
- Developed and implemented strategies for successful completion of recovery goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created reports summarizing progress against established goals and objectives.
- Assisted external auditors by providing requested documentation pertaining to customer accounts.
- Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
- Managed relationships with tax authorities, bankers and auditors.
- Gathered information related to assessment of annual bad debt to carry out in-depth reviews.
- Resolved problems and maintained positive cash position, achieving recognition across organization for having insight, due diligence and precision skills.
Accounts Receivable Clerk
Wasatch Academy
Mount Pleasant , UT
06.2015 - 05.2018
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
- Gathered support data to drive invoice accuracy and work through billing discrepancies.
- Generated reports to offer exposure and risk guidance to functional counterparts and facilitate audits.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Classified and summarized financial data to compile and enter in financial records
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Activated contracts and set up installment billing plan to generate on-time payments.
Education
MBA - Business Communications
University of Utah
Salt Lake City, UT05-2000
Skills
- Credit Evaluations
- Sales Proficiency
- Customer Engagement
- Performance Improvements
Affiliations
- I enjoy volunteering at the Road Home in Utah; packing food bundles for students and young adults who are struggling
- I love camping and any outdoor recreation - mostly exploring all that Utah has to offer in the four seasons
- I enjoy meeting new people and helping those around me
Timeline
Credit Manager
Big D
07.2023 - Current
Credit Recovery Manager
Lehi Animal Hospital
05.2018 - 07.2023
Accounts Receivable Clerk
Wasatch Academy
06.2015 - 05.2018
MBA - Business Communications
University of Utah
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