CHRISTALYN BUSHNELL
Richmond,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Lowe’s
01.2024 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Apple
06.2022 - 12.2023
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
- Answered inbound calls to greet and assist customers with various needs and questions
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
- Exceeded requirements and deadlines when providing products and services to customers
- Assisted associates with problem resolutions
- Trained new associates on store programs and policies
- Prepared order sheets and sent out invoices and statements for payments due.
Call Center Representative
3 men movers
10.2021 - 03.2022
- Guided and processed customer orders during high-volume periods
- Entered and updated customer data to create and modify account information
- Answered clients' questions and presented product value propositions to promote purchases
- Placed and answered phone calls and listened to complaints, feedback, and feature requests for future improvement
- Met sales and revenue goals through cold-calling and customer rewards programs
- Booked appointments using computer systems for clients and made outbound calls to collect payments
- Settled insurance claims and escalated questionable applications to fraud departments for further investigation
- Assisted customers to place orders online through company website
- Telephoned businesses and private individuals to solicit sales for goods or services
- Updated customer accounts with current personal and purchasing information
- Engaged with customers to understand and resolve issues and answer product questions.
Stocker
Dollar Tree
05.2020 - 08.2021
- Stock shelves and recover
- Accept, unload and count weekly shipments then display merchandise on floor
- Partake as associate in customer servicing, register, and maintenance.
Cashier
Raising Canes
01.2019 - 03.2020
- Provides a positive customer experience with fair, friendly, and courteous service
- Taking orders from Customers and processing payments efficiently
- Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service.
Education
Diploma - Highschool
Bachelor of Science - Health Administration
University Arizona Global Campus
Chandler, AZ09.2026
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- Product restocking
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Certification
- Driver's License
- CPR Certification
- Child Development Associate Certification
Timeline
Cashier
Lowe’s
01.2024 - 04.2024
Customer Service Representative
Apple
06.2022 - 12.2023
Call Center Representative
3 men movers
10.2021 - 03.2022
Stocker
Dollar Tree
05.2020 - 08.2021
Cashier
Raising Canes
01.2019 - 03.2020
Diploma - Highschool
Bachelor of Science - Health Administration
University Arizona Global Campus
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