Diligent, adaptable, and self-motivated professional eager to learn and work hard to improve and acquire more skills related to hospitality and management.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Moy Lee
05.2023 - Current
Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
Operated multiple telephones to answer and forward calls
Processed payments received from customers via cash or credit card transactions accurately and efficiently
Calculated end of day total finances from tips to revenue.
Barista/Cashier
HMS Host - Starbucks
06.2022 - 05.2023
Operated cash register and accurately processed payments, returns, and exchanges
Cross-trained colleagues on proper use of POS systems for efficient checkout times
Greeted and informed customers of products, fostering positive store experiences
Followed safety standards for handling hazardous materials such as chemicals or cleaning products
Delivered exceptional customer service at all points of contact.
Team Member
Panera Bread
01.2022 - 06.2022
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Contributed to team success by completing jobs quickly and accurately.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Diploma - Nursing Candidate
Americare Technical Institute
Skills
Hospitality Service
Customer Assistance
Verbal and Written Communication
Listening Skills
Travel Coordination
Catering Coordination
Timeline
Front Desk Receptionist
Moy Lee
05.2023 - Current
Barista/Cashier
HMS Host - Starbucks
06.2022 - 05.2023
Team Member
Panera Bread
01.2022 - 06.2022
Diploma - Nursing Candidate
Americare Technical Institute
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