Christan Brown
Kansas City,MO
Summary
Dynamic professional in agent services, recognized for enhancing operational workflows and significantly boosting team productivity. Demonstrates collaborative leadership and a proven track record of delivering results in fast-paced environments. Expertise in strategic planning and conflict resolution complements an adaptable and reliable approach to problem-solving. Committed to driving organizational success through innovative solutions and effective team engagement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Agent Services
REMAX
04.2024 - 01.2026
- Provide administrative and operational support for over 50 real estate agents
- Manage office billing, accounts payable, and commission processing
- Audit agent contract files to ensure compliance with company and regulatory requirements
- Enter commissions, allocations, and deductions into QuickBooks and Bill Pay systems
- Review, audit, and deposit commission checks daily
- Coordinate earnest money and compensation documentation with title companies
- Ensure contracts are approved, processed, and closed in internal systems
- Oversee daily office operations, including opening and closing procedures
- Onboard new agents and set up profiles in company systems
- Generate productivity and performance reports for leadership meetings
- Create monthly sales presentations for company review
- Coordinate vendor relationships, lunch-and-learn sessions, and profit-sharing events
- Lead social committee and plan internal office events
- Negotiated and executed contracts on behalf of department.
- Achieved significant cost reductions by identifying inefficiencies and implementing process improvements across all functions of the department.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Launched successful marketing campaigns targeting potential clients to expand market share and increase company visibility.
- Prepared budgets with forecasts and projections.
- Developed comprehensive onboarding programs for new agents, ensuring swift integration into the team.
Sales Representative and Merchandiser-Part time
Bath and Body Works
09.2022 - 01.2026
- Met and exceeded individual and store sales goals
- Delivered high-quality customer service and built strong customer relationships
- Executed merchandising standards and completed weekly store resets
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Exceeded sales targets through effective product knowledge and customer engagement.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Substitute Teacher (K-12)
Penman Staffing
10.2021 - Current
- Met and exceeded individual and store sales goals
- Delivered high-quality customer service and built strong customer relationships
- Executed merchandising standards and completed weekly store resets
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Enforced school and class rules to maintain order in classroom.
- Evaluated student comprehension through informal assessments, adjusting instruction as necessary.
- Developed and implemented behavior management plans for students with challenging behavior
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Software Quality Analyst/Senior Client Services Liaison
DST Output
08.2002 - 07.2010
- Software Quality Analyst
- Tested and evaluated new and modified software programs
- Verified software functionality against client requirements and quality standards
- Developed and updated test plans, procedures, and documentation
- Reviewed system documentation, data flows, and diagrams for accuracy
- Senior Client Services Liaison
- Managed client accounts for banks and mutual fund companies
- Served as liaison between clients and internal departments to resolve operational issues
- Coordinated artwork development with graphic designers for client mailings
- Oversaw printing, production, and mailing processes
- Provided daily client updates, issue resolution, and solution recommendations
- Participated as an internal auditor for Total Quality Management initiatives
- Led new product implementation from design through production
Education
Bachelor of Science - Business Administration
Missouri Western State University
St. Joseph, MO12.1999
Skills
- Office management
- Organizational support skills
- Client relationship management
- Contractual compliance
- Invoice and commission handling
- Accounts payable management
- Data entry proficiency
- Vendor management
- Event coordination
- Team support
- Proficient in Google Drive
- Proficient in Microsoft Office Suite
- Proficient in QuickBooks
- Loft 47 invoicing
- Canva design proficiency
- Customer relationship management database oversight
- Social media management
Certification
Substitute Teaching Certificate
Timeline
Director of Agent Services
REMAX
04.2024 - 01.2026
Sales Representative and Merchandiser-Part time
Bath and Body Works
09.2022 - 01.2026
Substitute Teacher (K-12)
Penman Staffing
10.2021 - Current
Software Quality Analyst/Senior Client Services Liaison
DST Output
08.2002 - 07.2010
Bachelor of Science - Business Administration
Missouri Western State University