Christan Hernandez
Austin
Summary
Professional in healthcare administration with expertise in managing medical office operations. Strong skills in patient scheduling, records management, and insurance verification. Highly reliable team player known for adaptability and achieving results in fast-paced environments. Excellent communication and organizational abilities.
Overview
6
6
years of professional experience
Work History
Med Spa Coordinator/Esthetician
Central Texas Dermatology
07.2025 - Current
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
- Promoted spa services and fostered new business by organizing promotional events.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
Medical Office Specialist
Texas Cardiac Arrhythmia
06.2024 - 07.2025
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Answered phone calls and messages for 3-physician's Electrophysiologists including Nurse practitioner's/Medical assistants in a medical facility, scheduling appointments, and handling patient inquiries.
- Followed up with patients to reschedule missed appointments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Used [EPIC] software to schedule appointments for doctor visits.
- Assured timely verification of insurance benefits prior to patient appointments.
- Posted payments to accounts and maintained records.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Lab Technician - COVID-19 Unit
Your Health Lab
11.2019 - 11.2023
- Provided critical support to healthcare professionals by delivering accurate and reliable COVID-19 test results.
- Contributed to the accurate diagnosis of thousands of patients through meticulous sample preparation and analysis.
- Performed nasal swabs and antibody tests on patients.
- Worked closely with colleagues from various departments to coordinate efficient transfer and processing of samples within the facility.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Performed nasal swabs and finger poke antibody tests on patients.
- Labeled COVID-19 samples with patient information.
- Maintained documentation on tests performed in lab.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
Esthetician License - Esthetics
Avenue Five Institue
Austin, TX12-2025
Business Administration - Business
Victoria College
01-2022
CNA License - CNA
Woodridge Nursing Home
Beeville, TXSkills
- Patient scheduling
- Medical office software
- Attention to detail
- Team management
- Strong communication skills
- Microsoft Excel
- Teamwork and collaboration
- Patient confidentiality
- Medical billing
- Office administration
- Patient demographics
- Follow-up skills
- Insurance billing
- Computer skills
- Team leadership
- Payment collection and processing
- Patient registration
- Specimen collection
- Medical terminology
- Customer service
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Med Spa Coordinator/Esthetician
Central Texas Dermatology
07.2025 - Current
Medical Office Specialist
Texas Cardiac Arrhythmia
06.2024 - 07.2025
Lab Technician - COVID-19 Unit
Your Health Lab
11.2019 - 11.2023
Esthetician License - Esthetics
Avenue Five Institue
Business Administration - Business
Victoria College
CNA License - CNA
Woodridge Nursing Home
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