Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christan Starkes

Jacksonville,FL

Summary

I am a dedicated and hardworking individual with a diverse skill set across various fields. I bring a strong work ethic, exceptional organizational abilities, and a knack for multitasking. My attention to detail ensures that all tasks are completed efficiently and to the highest standards, whether it's managing schedules, handling customer inquiries, or overseeing logistical processes.

With a proven ability to effectively communicate and problem-solve, I thrive in fast-paced environments, always striving to provide top-notch service and solutions. I’m adaptable, able to work independently or collaboratively with teams, and I remain calm under pressure. Whether troubleshooting mechanical issues, coordinating projects, or handling package logistics, I approach every challenge with a solution-oriented mindset.

I take pride in maintaining a high level of accuracy and responsibility in all aspects of my work. From managing sensitive information to ensuring timely deliveries and ensuring the seamless operation of day-to-day tasks, I am committed to achieving excellence in everything I do. My hands-on experience, technical skills, and dedication make me a reliable and valuable asset to any team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hyundai Technician

Hanania Automotive Group
10.2024 - Current
  • Participated in ongoing training programs to stay current on industry trends, technical advancements, and best practices.
  • Supported team members in troubleshooting difficult problems, sharing expertise as needed for successful resolutions.
  • Collaborated effectively with fellow technicians to complete complex repairs efficiently.
  • Maintained a high standard of workmanship by adhering to Hyundai''s specifications and guidelines.
  • Built trust with clients by providing honest recommendations for necessary repairs or services based on their specific needs.
  • Prevented potential issues by performing comprehensive inspections during routine maintenance appointments.
  • Streamlined workflow for faster service turnaround times, benefitting both customers and the dealership.
  • Maximized vehicle longevity with expert knowledge of Hyundai systems and components coupled with skilled repair techniques.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Secretary

Starkes Logistics
10.2021 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
  • Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
  • Reduced delivery times to customers by optimizing route planning and scheduling.
  • Tracked orders and notified customers of status or potential delays.

Customer Service Associate

Publix
04.2024 - 10.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Enhanced brand image by consistently delivering service beyond expectations.
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Answered customer questions and provided detailed product information.

Seasonal Worker

United States Post Office
11.2023 - 01.2024
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
  • Strapped items down over protective padding to secure throughout transportation.

Service Writer

Take 5 Oil Change
04.2021 - 09.2021
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Assisted in inventory management, helping maintain appropriate stock levels for parts department.
  • Logged work orders and change orders into [Software] database to track job status.
  • Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
  • Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
  • Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
  • Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Education

Python

Florida State College of FSCJ
Jacksonville, FL
07-2024

High School Diploma -

Darnell Cookman
Jacksonville, FL
05-2024

Skills

  • Hardworking and dedicated
  • Customer service
  • Problem-solving
  • Time management
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills

Accomplishments

    As a Student Ambassador Coordinator for the 5000 Role Models of Excellence Project, I played a pivotal role in supporting the mission of empowering young people and fostering academic and personal growth. My accomplishments include:

    As a dual enrollment student, I attended college while still in 8th grade, which provided me with a unique opportunity to challenge myself academically and gain exposure to higher education at an early age. This experience helped me develop advanced time-management skills, a strong work ethic, and the ability to balance both high school and college coursework. Being a dual enrollment student also allowed me to earn college credits, enhancing my academic resume and preparing me for future success in both academic and professional environments.

    During high school, I successfully passed the following AP courses with a score of 3 or better:AP Environmental Science

    AP Language and Composition

    AP U.S. Government and Politics

    AP Psychology

    These courses helped me strengthen my understanding of key subjects, enhance my analytical and writing skills, and earn college credit, positioning me well for success in higher education.

Certification

As a Python programmer, I have developed a solid skill set that enables me to tackle a variety of tasks and challenges in the world of software development. Here are the key skills I have honed through my Python programming experience:

Timeline

Hyundai Technician

Hanania Automotive Group
10.2024 - Current

Customer Service Associate

Publix
04.2024 - 10.2024

Seasonal Worker

United States Post Office
11.2023 - 01.2024

Secretary

Starkes Logistics
10.2021 - Current

Service Writer

Take 5 Oil Change
04.2021 - 09.2021

Python

Florida State College of FSCJ

High School Diploma -

Darnell Cookman
Christan Starkes