Cristy Thomas
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
24
24
years of professional experience
Work History
AREA OPERATION MANAGER
Keurig Dr Pepper
Nashville, TN
09.2022 - 07.2024
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Planned delivery routing, team workflows and promotional initiatives.
- Measured and reviewed performance via KPIs and metrics.
- Negotiated contracts with vendors and service providers, securing favorable terms.
STORE MANAGER
Walgreens
Broken Arrow, OK
05.2018 - 07.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
OPERATION SUPERVISOR
Dr Pepper Snapple Group
Plano, TX
01.2001 - 05.2018
- Conducted analysis to address inventory which led to breakage and shrinkage to reduce to .02 over a prior budget of .03
- Provided onsite training thru Lean 6Sigma, various Kaizen, and 5S training
- Monitored multiple databases to keep track of all company inventory thru SAP
- Successfully led key projects which resulted in reduction of breakage, 5S, reduction in driver lead accidents
- Organized and coded all documents related to due diligence for acquisitions thru our SOX (Sarbanes-Oxley) compliance
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
- Documented all inventory thru SOX, Safe System, and Kronos
- Ensured that I managed my P&L to or under budget vs prior year
- Managed 2 shift consisting of 25 plus employees
- Proficient in JJ Keller, SAP, SOX Kronos, 5S Lean 6Sigma, Microsoft office.
Education
ASSOCIATE OF ARTS -
Community Care College
Tulsa, OKSkills
- Leadership
- Team building
- Inventory management
- Vendor relationships
- Project management
- Salary analysis
- Customer retention
- Financial administration
- Operations management
- Microsoft Office
- Kronos
- SAP
- Route Manager
- AS400
- Merchandising
- Profit and loss
- Logistics
- Data review
- Employee development
- Performance improvements
- Schedule management
- Policy development
- Troubleshooting
- Calm under pressure
- Staff training
- Cross-functional teams
- Strategies and goals
- Budgeting
- Cost control
- Staff supervision
Additional Information
Trained employees in inventory practices, POS systems and product knowledge, contributing to increase in customer satisfaction ratings, Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels, Established, enforced and updated policies keeping business agile and responsive to changing market conditions, Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines, Assisted in overall day-to-day operations of West Tennessee including continuous development of effective Supervisors to achieve desired operation and results, Encouraged professional growth and talent development in associates to increase performance in all areas, Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to, Conducted performance reviews to organize training and development for staff
Timeline
AREA OPERATION MANAGER
Keurig Dr Pepper
09.2022 - 07.2024
STORE MANAGER
Walgreens
05.2018 - 07.2022
OPERATION SUPERVISOR
Dr Pepper Snapple Group
01.2001 - 05.2018
ASSOCIATE OF ARTS -
Community Care College
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