Summary
Overview
Work History
Education
Skills
Timeline
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Christan Ward

Stigler,OK

Summary

Dynamic leader with a proven track record at Hobby Lobby, adept in risk management and fostering team collaboration. Excelled in enhancing business growth through strategic planning and performance evaluations. Skilled in training and mentoring, I significantly improved customer satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Night Shift Supervisor

Choctaw Travel Plaza
03.2022 - 04.2024
  • Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
  • Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
  • Assigned each member of Number person team with specific daily tasks and responsibilities.

Head of the Department

Hobby Lobby
07.2021 - 02.2023
  • Mentored department staff members, fostering a culture of continuous learning and professional development.
  • Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
  • Developed comprehensive policies and procedures for managing risks associated with departmental activities efficiently while adhering to regulatory requirements as applicable.
  • Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.
  • Promoted a positive work environment by fostering open communication channels between team members at all levels within the organization.
  • Streamlined department operations by implementing efficient management processes and systems.
  • Increased customer satisfaction by streamlining service delivery processes and implementing quality control measures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Overnight Stocker and Receiver

Walmart
02.2010 - 12.2019
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
  • Collaborated with team members to complete large-scale restocking projects within tight deadlines.
  • Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.

Education

GED -

Stigler High School
Stigler, OK

Skills

Safety awareness

Training and mentoring

Supervisory Experience

Employee Motivation

Stock Rotation

Technical knowledge

Training and coaching

Scheduling and calendar management

Training experience

Staff Supervision

Risk Management

Performance Evaluations

Disciplinary action

Teamwork and Collaboration

Customer Service

Problem-solving abilities

Multitasking

Reliability

Excellent Communication

Critical Thinking

Team Collaboration

Active Listening

Timeline

Night Shift Supervisor

Choctaw Travel Plaza
03.2022 - 04.2024

Head of the Department

Hobby Lobby
07.2021 - 02.2023

Overnight Stocker and Receiver

Walmart
02.2010 - 12.2019

GED -

Stigler High School

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Christan Ward