CHRISTAN WILSON
Euless,TX
Summary
Accounts Receivable and Collections professional with 10+ years of experience in payment processing, account reconciliation, collections, invoicing, and customer account support. Demonstrated success managing delinquent portfolios, resolving complex billing issues, maintaining precise financial records, and consistently meeting performance targets in fast-paced environments. Highly proficient in multiple accounting and reporting systems, with a proven ability to quickly master new platforms and support training and knowledge transfer within the team.
Professional finance coordinator, well-versed in accounts receivable management. Proven ability to enhance billing efficiency and support financial stability through precise record-keeping and effective dispute resolution. Known for strong team collaboration and adaptability in dynamic environments, consistently ensuring accurate and timely financial operations.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Coordinator / Collections Representative
AAdvantage Laundry Services
Garland, TX
07.2025 - 08.2025
- Managed the accounts receivable function for an assigned location, ensuring accurate account status and supporting timely collection activities.
- Contacted customers via phone, email, and fax to address delinquent balances, resolve disputes, and secure payments.
- Provided accurate account details, aging reports, and status updates to customers and management.
- Processed and distributed invoices via email, fax, print, and mail.
- Maintained Excel spreadsheets to track account activity, document updates, and compile reporting changes for management review.
- Responded promptly and professionally to inquiries regarding account history and billing.
- Accurately processed payments, credit memos, and account adjustments in a timely manner.
- Recorded monthly adjustments and cash collections in accordance with established reporting requirements.
- Delivered weekly status updates on delinquent accounts during team lead calls.
- Submitted reimbursement requests for misapplied payments and account corrections.
- Consistently met or exceeded daily targets of 50+ customer collection calls.
- Collaborated with supervisors and management to resolve distressed accounts and develop next-step collection strategies.
- Quickly learned Business Central and ZOHO, achieving full productivity within one week.
Family Operations Manager
Career Sabbatical
Euless, TX
02.2014 - 06.2025
- Oversaw household budgeting, bill payment tracking, and expense monitoring for more than 10 years, with a strong focus on accuracy, organization, and financial accountability.
- Maintained comprehensive financial records, reconciled ongoing expenses, and resolved billing discrepancies in a timely manner.
- Coordinated and scheduled medical, dental, educational, and other personal appointments, as well as family events, serving as the primary point of contact for household scheduling. This contributed to a stable family environment while further developing advanced administrative, organizational, and time management skills.
Accounts Receivable Coordinator / Collections Representative
Cintas Corporation
Irving, TX
11.2013 - 01.2014
- Managed an accounts receivable portfolio and maintained strong collection performance through consistent, professional customer follow-up.
- Contacted customers via phone, email, and fax to resolve delinquent accounts and secure timely payment.
- Provided accurate account information and status updates to both customers and internal stakeholders.
- Distributed service invoices through email, fax, print, and mail.
- Updated daily Excel spreadsheets with current customer account data and reporting details.
- Responded to account-related inquiries by phone and email while delivering a high level of customer service.
- Processed payments, applied credit memos, and executed account adjustments with accuracy and efficiency.
- Recorded monthly adjustments and cash collections in accordance with internal procedures.
- Participated in weekly calls to report on distressed and delinquent accounts to leadership.
- Supported process improvements in collection and reporting through data review and collaboration with supervisors.
- Received management recognition for strong performance and was selected for training in Falcon, SAP, and DMS systems.
- Quickly mastered the DMS system and trained team members to enhance workflow efficiency.
Funding Analyst
Santander Consumer USA
Dallas, TX
11.2009 - 01.2013
- Reviewed and coordinated retail installment contracts from a nationwide dealer network.
- Audited and verified automotive finance contracts, including special stipulation contracts, for accuracy and completeness.
- Communicated with dealers to obtain missing documentation and correct contract errors or omissions.
- Performed detailed verification and analysis to ensure compliance with credit guidelines and internal policies.
- Recognized for strong individual performance and contributions to team objectives.
- Trained new employees and provided ongoing support to team members on procedures and system usage.
Funding Counter / Loyalty Team (Contract)
Daimler / Mercedes-Benz Financial
Fort Worth, TX
01.2009 - 06.2009
- Reviewed and processed retail installment contracts with a high degree of accuracy and attention to detail.
- Audited automotive finance contracts and verified required documentation for completeness and compliance.
- Collaborated with dealers to resolve documentation discrepancies and correct contract errors or omissions.
- Conducted detailed analysis to support accuracy and adherence to credit guidelines.
- Recognized for strong individual performance and effective teamwork.
- Supported training and onboarding efforts by assisting team members with procedures and system usage.
Education
Texas Woman’s University
Denton, TXundefined
Tarrant County Community College
Hurst, TXSkills
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- Accounts Receivable & Collections
- Invoice Processing & Account Maintenance
- Payment Posting, Credit Memos & Adjustments
- Account Reconciliation & Financial Recordkeeping
- Customer Account Research & Billing Resolution
- Excel-Based Tracking, Analysis & Reporting
- 10-Key by Touch
- Systems: Rumba, Oracle Fusion Analytics Warehouse (FAW), DMS, Web Auto Master Systems (AMS), Central Accounting Reporting System (CARS), Business Central (BC), ZOHO
- Training, Mentoring & Knowledge Transfer
- Professional Written & Verbal Communication
Timeline
Accounts Receivable Coordinator / Collections Representative
AAdvantage Laundry Services
07.2025 - 08.2025
Family Operations Manager
Career Sabbatical
02.2014 - 06.2025
Accounts Receivable Coordinator / Collections Representative
Cintas Corporation
11.2013 - 01.2014
Funding Analyst
Santander Consumer USA
11.2009 - 01.2013
Funding Counter / Loyalty Team (Contract)
Daimler / Mercedes-Benz Financial
01.2009 - 06.2009
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Tarrant County Community College
Texas Woman’s University