Christana Vaal
Indianapolis,IN
Summary
Experienced customer service professional skilled in managing client interactions and optimizing service processes. Recognized for reliability, adaptability, and a strong commitment to team collaboration for exceptional outcomes. Proficient in conflict resolution and effective communication, ensuring seamless service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Group 1001
03.2023 - Current
- Managed high call volumes 50+ calls with exceptional professionalism, ensuring minimal wait times for customers.
- Collaborate with other departments to ensure timely and effective resolution of customer concerns.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
Medicare Sales Representative
eHealth
07.2022 - 12.2022
- Assist 30+ clients in selecting the best Medicare plan based on their healthcare needs.
- Guide clients through the enrollment process, ensuring all necessary forms are filled out and submitted correctly.
- Build and maintain relationships with existing clients to encourage renewals and referrals.
- Stay updated on Medicare regulations, guidelines, and compliance rules to ensure all sales activities are legally sound.
Sales Support Representative
eHealth
05.2021 - 07.2022
- Listen and assist customers regarding Medicare advantage benefits, eligibility, enrollment, claims, referrals, etc
- Collect information from customer and transfer to correct department depending on needs
- QA recorded calls to ensure we are following Medicare guidelines
- Managed up to 100 calls daily.
Customer Service Representative
APPS Paramedical Services
09.2019 - 05.2021
- Assist in scheduling appointments, coordinating services, and providing information about procedures, insurance, and payment details.
- Maintain detailed records of customer interactions and transactions in the company’s CRM system.
- Managed a team of 8-10 Paramedics, scheduling exams, reviewing documents to ensure accuracy, and submitting to insurance companies.
- Managed all supply ordering
Skills
- Goal-oriented mindset
- Problem resolution
- Active Listening
- Effective Multitasking
- Computer proficiency
- Effective Communication Skills
- Customer Complaint Resolution
- Client Relationship Management
- Policy enforcement
- Customer focus
- Account management
Accomplishments
- Successfully trained 6-8 new customer service representatives.
- Mentorship
- Kudos for high SI scores-96% for the year
- Learned Legacy, NB Life Cad, Onyx, and Agent Support
Certification
- LOMA
- Securities Training Corporation-Series 6 In Progress
Timeline
Customer Service Coordinator
Group 1001
03.2023 - Current
Medicare Sales Representative
eHealth
07.2022 - 12.2022
Sales Support Representative
eHealth
05.2021 - 07.2022
Customer Service Representative
APPS Paramedical Services
09.2019 - 05.2021
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