Christarfus Duffus-times
Haverford,PA
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
General Manager
Limitless Club And Restaurant
08.2020 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
Project Manager
Erion Real Estate Llc
08.2018 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
Logistics Manager
Blake Trade
11.2018 - 03.2020
- Streamlined logistics processes by implementing efficient inventory management systems.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Reduced warehouse storage costs with effective space utilization strategies.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Monitored logistics performance and identified improvement opportunities.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Created and enforced detailed organization processes to increase quality and service standards.
Property Maintenance Worker
Royal Athena
03.2015 - 04.2017
- Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
- Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Conducted routine inspections of properties to identify potential hazards and necessary repairs.
- Collaborated with property managers to develop cost-effective maintenance plans for each property.
- Maintained detailed records of all maintenance activities, allowing for efficient planning and budgeting.
- Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
- Enhanced overall living environment for tenants by maintaining clean common areas, including hallways, laundry rooms, and outdoor spaces.
- Coordinated successful unit turnovers between leases by quickly completing necessary repairs and cleaning tasks within tight deadlines.
- Developed strong relationships with tenants through respectful communication and prompt attention to their needs or concerns.
Education
Bachelor of Arts - Liberal Arts And General Studies
Villanova University
Villanova, PA05.2015
Skills
- Staff Supervision
- Workflow Planning
- Financial Administration
- Expense Control
- Business Development
- Schedule Management
- Vendor Sourcing
- Business Administration
- Advertising and Marketing
- Branding
- Total Quality Management
- Verbal and Written Communication
- Networking Abilities
- Problem Resolution
Timeline
General Manager
Limitless Club And Restaurant
08.2020 - Current
Logistics Manager
Blake Trade
11.2018 - 03.2020
Project Manager
Erion Real Estate Llc
08.2018 - Current
Property Maintenance Worker
Royal Athena
03.2015 - 04.2017
Bachelor of Arts - Liberal Arts And General Studies
Villanova University
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