Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
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Christayious Brown

Valdosta,GA

Summary

As a recent graduate of Valdosta State University with a BA in Interdisciplinary Studies, my concentration in psychology, sociology, and criminal justice provided valuable insights into human behavior, social issues, and justice systems. In my previous roles, I gained hands-on experience demonstrating my attention to detail, interpersonal skills, and ability to work under tight deadlines. I satisfied customers with quick and accurate service, maintained positive relationships with store personnel, facilitated daily store operations, ensured product quality and availability, and provided superior customer service. I am motivated by helping others and creating a positive impact. I would love to join your team and bring my diverse perspectives and experiences to support your mission and vision.

Overview

5
5
years of professional experience

Work History

Online Personal Shopper

Walmart
Valdosta, GA
06.2019 - 05.2023
  • Greeted customers and provided excellent customer service.
  • Provided detailed product information to customers.
  • Assisted in selecting items according to customer preferences.
  • Determined the best delivery methods based on order size and destination.
  • Coordinated with vendors to ensure timely deliveries of products.
  • Developed strategies to increase sales and improve customer experience.
  • Maintained accurate records of orders, returns, exchanges and payments.
  • Reconciled discrepancies between inventory levels and purchase orders.
  • Analyzed consumer feedback data to understand customer needs better.
  • Responded promptly to customer inquiries via phone or email.
  • Processed refunds, returns and exchanges efficiently.
  • Prepared reports on sales performance for management review.
  • Tracked inventory levels and replenished stock when necessary.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.

Merchandise Inventory Clerk

Footprint Solutions
Valdosta, GA
02.2021 - 12.2022
  • Conducted regular physical inventories of merchandise and supplies to ensure accuracy in records.
  • Organized and maintained inventory database, including entering new orders and tracking shipments.
  • Developed processes for accurate data entry, order fulfillment, and inventory control.
  • Monitored stock levels to determine reorder points and placed purchase orders when necessary.
  • Maintained relationships with vendors to ensure timely delivery of goods at competitive prices.
  • Assisted in resolving discrepancies between physical counts and computer records of inventory.
  • Conducted cycle counts on a weekly basis to maintain an accurate account of all items in the warehouse.
  • Analyzed inventory reports to identify areas where improvements could be made in inventory management processes.
  • Prepared detailed reports on product movement, including sales trends, cost analysis, and forecasting needs.
  • Provided customer service by responding promptly to inquiries regarding products or services stocked by the company.
  • Performed routine maintenance checks on all equipment used for receiving and stocking merchandise.
  • Researched any discrepancies between actual count and system-generated count of items received or shipped out.
  • Created daily reports for management summarizing stock availability, backorders, returns, damages.
  • Evaluated existing procedures for maintaining accurate records of incoming and outgoing merchandise.

Insurance Verification Specialist

American Health Marketplace
, Remote
01.2023 - 02.2024
  • Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Provided timely follow up with payers regarding payment status of claims.
  • Assisted in resolving claim issues related to billing and reimbursement inquiries.
  • Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
  • Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
  • Updated patient and insurance data and input changes into company computer system.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.

Education

Bachelor of Arts - Interdisciplinary Studies

Valdosta State University
Valdosta, GA
12-2023

High School Diploma -

Jackson High School
Jackson, GA
05-2019

Skills

  • Communication and Interpersonal Skills
  • Analytical Thinking
  • Behavior Analysis
  • Social Work
  • Decision-Making
  • Active Listening
  • Multitasking
  • Client Communication

Volunteer Work

  • American Red Cross
  • Big Brother Big Sister of America
  • CASA for Children
  • YMCA

Timeline

Insurance Verification Specialist

American Health Marketplace
01.2023 - 02.2024

Merchandise Inventory Clerk

Footprint Solutions
02.2021 - 12.2022

Online Personal Shopper

Walmart
06.2019 - 05.2023

Bachelor of Arts - Interdisciplinary Studies

Valdosta State University

High School Diploma -

Jackson High School

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Christayious Brown