Christe-Lynn Fajardo

Assist the Service Manager in meeting the work center budget goals.

Assist in planning, organizing, and delegating the responsibilities for the successful operation of the shops.

Assist with scheduling technicians.

Plan, organize, and delegate the responsibilities for the successful operation of department.

Monitor the Service WIP report on a daily basis for multiple locations

Ensure timely and accurate closure of all service invoices.

Administer the Customer Service Agreement program.

Follow up on pending jobs and back ordered parts to ensure customers are informed and jobs are progressing smoothly.

Assist the Service Manager managing work in process to minimize expense and maximize cash flow.

Open and close work orders.

Process vendor invoices for accounts receivables.

Review and approve employee time and all work order documentation.

Prep, review, and process Warranty claims.

Working knowledge of the Caterpillar Dealer Business System