Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christean Wright

Lawrenceville,GA

Summary

Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Claims Specialist

State Farm Insurance Inc
09.2012 - 05.2024
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.


  • Utilized appropriate cost containment techniques to reduce overall claim costs.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Followed up with customers on unresolved issues.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Waitress

Waffle House
02.2017 - 04.2017
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Used cash registers and credit card machines to cash out customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Supervisor

Kohls
06.2008 - 07.2012
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Coordinated project workflows for departments.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Crew Member

BP Gas Station Service
05.2007 - 08.2007
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Accurately operated cash register to process customer payments.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Child Care Helper

Train Up A Child
01.2004 - 08.2007
  • Cultivated a love of learning within children by introducing them to new experiences and fostering curiosity through age-appropriate activities.
  • Adapted quickly to diverse needs of various children within the group setting, exhibiting flexibility and resourcefulness throughout daily tasks.
  • Assisted lead teacher in implementing age-appropriate lesson plans, fostering cognitive growth in each child.
  • Conducted regular progress monitoring assessments, using collected data to individualize instruction and improve learning outcomes for each child.
  • Provided support during toilet training process, helping young children develop self-sufficiency in personal hygiene practices.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
  • Managed daily routines efficiently, keeping children on track with scheduled naps, meals, and activities.

Front Desk Receptionist

Glamour Shots
02.2007 - 05.2007
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

Associate of Arts - Filmmaking And Video Productions

The Art Institute of Atlanta
Atlanta, GA

Digital Filmmaking And Video Productions

Georgia State University
Atlanta, GA

High School Diploma -

Berkmar High School
Lilburn, GA
05.2007

Skills

  • Accident Investigations
  • Documentation Review
  • Settlement determinations
  • Compliance Management
  • Professional Demeanor
  • Team Collaboration
  • Relationship Building
  • Problem-Solving
  • Claims Processing
  • Microsoft Office
  • Customer Service

Timeline

Waitress

Waffle House
02.2017 - 04.2017

Claims Specialist

State Farm Insurance Inc
09.2012 - 05.2024

Supervisor

Kohls
06.2008 - 07.2012

Crew Member

BP Gas Station Service
05.2007 - 08.2007

Front Desk Receptionist

Glamour Shots
02.2007 - 05.2007

Child Care Helper

Train Up A Child
01.2004 - 08.2007

Associate of Arts - Filmmaking And Video Productions

The Art Institute of Atlanta

Digital Filmmaking And Video Productions

Georgia State University

High School Diploma -

Berkmar High School

Similar Profiles

CREATE PROFILE
Christean Wright