Summary
Overview
Work History
Education
Skills
Timeline
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Christeen Bailey

Albuquerque,NM

Summary

Accomplished Office Manager with a proven track record at HDAC Inc., enhancing team productivity by 30% through effective delegation and financial acumen. Skilled in Office Administration and Conflict Management, adept at maintaining confidentiality and fostering customer relationships. Excelled in streamlining operations, ensuring regulatory compliance, and driving profitability with strategic budgeting and cost control. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

4
4
years of professional experience

Work History

Office Manager

HDAC Inc.
05.2020 - 03.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Office Manager

D & J Pipe Specialists Inc.
07.2018 - 11.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

NMCNM
Albuquerque, NM
01.1995 - 05.1995

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative Support
  • Payroll Processing
  • Bookkeeping
  • Document Management
  • Payroll and budgeting
  • Clerical Support
  • Account Reconciliation
  • Credit and collections
  • Relationship Building
  • Mail handling
  • Scheduling
  • Scheduling Coordination
  • Inventory Control
  • Staff Management
  • Employee Supervision
  • Operations Management
  • Human Resources
  • Conflict Management
  • Staff hiring
  • Supply Management
  • Administrative Oversight
  • Employee Training
  • Training and coaching
  • Documentation and control
  • Financial Reporting
  • Financial Tracking
  • Expense Reporting
  • Financial Accounting
  • Report Preparation
  • Business Administration
  • Travel Coordination
  • Team Bonding
  • Workflow Planning
  • Project Management
  • Contract Administration
  • Budgetary Planning
  • Technical Support
  • Contract Negotiations
  • Budgeting expertise
  • Regulatory Compliance
  • Budget Administration
  • Computer Skills
  • Scheduling and Coordinating
  • MS Office
  • Decision-Making
  • Customer Relationship Management
  • Problem Resolution
  • Teamwork and Collaboration
  • Administration and Reporting
  • Schedule Management
  • Task Delegation
  • Onboarding and Orientation
  • Negotiation and Conflict Resolution
  • Financial Management
  • Performance reviewing

Timeline

Office Manager

HDAC Inc.
05.2020 - 03.2022

Office Manager

D & J Pipe Specialists Inc.
07.2018 - 11.2020

NMCNM
01.1995 - 05.1995

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Christeen Bailey