Christeen Cazoe

• Ability to work within operating hours and days for this position as outlined in posted job requisition
• Customer service experience demonstrated commitment to providing quality customer service
• Proven history of dependability
• Intermediate ability in computer skills
• Ability to navigate multiple computer systems while interacting with customer
• Ability to work flexible schedule to meet business needs
• Experience working in team environment
• Ability to think critically and use good, sound judgment in decision making
• Self-motivated and goal oriented
• Excellent verbal and written communication skills
• Ability to effectively handle difficult client issues
• Proficiency in dealing with customers issues in both routine and complex environment
• Ability to multi-task and proven track record of working independently
• Ability to adapt quickly to changes in environment
• Handled over 100 calls per day to address customer inquiries and concerns
• Used Microsoft Word and other software tools to create documents and other communications

• Print all final bills and sort them
• Process all necessary adjustments on final bills
• Mail out final bills
• Answer phone
• File 25 + orders after processed
• Process service orders
• Handle billing issues
• Assist billing team with any extra work have
• Navigation of multiply systems simultaneously
• Handle all billing and back office related issues
• Drove operational improvements which resulted in savings and improved profit margins
• Used Microsoft Word and other software tools to create documents and other communications

• Role included services and retaining various brokerage companies such as Fidelity, Ed Jones, Pershing, J.P Morgan, Baird, and Debit Cards
• Further duties included providing and coaching to excellent customer service for customers
• Daily responsibilities would include answering inbound calls simultaneously
• Reporting travel notes on file going over customer limits and benefits of card balance inquires, check copy’s, stop payments, account information
• Removing various security blocks from card
• Solving all issues related to debit card maintenance
• Filing disputes and fraud claims
• Reporting lost and stolen cards
• Sending out new and duplicate cards
• Credit card activation and pin reset
• Navigation of multiply systems simultaneously
• Warm transfer calls to other departments or co workers
• Participated in team-building activities to enhance working relationships
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Handled 120 calls per day to address customer inquiries and concerns

• Seat and greet guests
• Increased Organize front desk including menus, wait list and buzzards
• Answer phones and take orders over phone for bakery
• Assign tables to guests and servers in different sections of restaurant
• Collect menus from around restaurant and bring them back to front desk
• Gives high chairs and booster seats out to guest who have younger children in their parties
• Takes over 20 reservations day for guests with larger parties
• Assigned patrons to tables suitable for needs and restaurant section rotation
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times

• Answered all incoming calls
• Took all payments over phone and cash
• Solved all problems customers are having related to car payments
• Made sure customers pay car note on time
• Prevented cars from resulting in voluntary repossession
• Did welcome calls to tell customer guidelines
• Met goals and compliance every week
• Set up letters and faxes
• Negotiated payment plans
• Reviewed statements/ Skip tracing
• Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors
• Analyzed key competitors to respond to competitive threats
• Introduced new processes to improve data analysis by over 50%

• Recovered delinquent probate accounts
• Called court look for estate information
• Met goals and compliance every month
• Set up letters and faxes
• Negotiated payment plans with customers
• Interfaced with Lawyers, Debtors, and Employees
• Reviewed statements/ Skip tracing
• Documented accounts thoroughly and reported any fraudulent accounts
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Maintained high volume of calls and met demands of busy and productive group by 20%

• Interfaced with Lawyers, Debtors, and Employees
• Probated Collections
• Met Quota and goals established
• Reviewed Statements and Set up estate documentations
• Recovered delinquent accounts for clients
• Negotiated Payment Plans with e deceased family members
• Contacted Debtors by phone to recover funds
• Collaborated with team members to achieve target results by 10%

• Worked with Shipments and Replenishment of inventory on floor replenishment
• Product Placement on floor for sales and specials going on in store
• Increased Cleaned and maintained dressing rooms
• Enhanced product presentation and promotional material displays, working alongside retail representatives by 15%

• Washed and Blow-dried clients hair
• Cleaned (Sweep, mop, windows)
• Answered Phones
• Seated clients and Checked them out
• Performed all client’s needs
• Restocked supplies and submitted purchase orders to maintain stock levels by 7%
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Booked airfare, hotel and ground transportation to coordinate office travel
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.

Legal Administrative Assistant (Criminal Justice

• Continuing education in business
• Completed professional development in legal
• Member of leading ladies club
• Received grant for college 2 credits
• Elected Captain of cheer team