Christeena Ferring
Maxwell,IA
Summary
Accomplished Manager at SUBWAY® Restaurants, adept in enhancing customer satisfaction and streamlining operations. Excelled in staff training and development, alongside proficient time management, leading to significant service delivery improvements. Demonstrated expertise in marketing and customer service, ensuring a professional and efficient workplace.
Overview
17
17
years of professional experience
Work History
Manager
SUBWAY®Restaurants
Bondurant, IA
05.2007 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintaining up-to-date knowledge of company products, services, pricing structures and promotions.
- Conducted regular training sessions for employees on new products, services and Customer service techniques.
Education
GED -
Southwest Community College
Burlington, Iowa08.2004
Skills
- Verbal and written communication
- Time Management
- Staff Training and Development
- Sales Techniques
- Schedule Preparation
- Marketing
- Customer Service
- Decision-Making
- Hiring and Training
- Scheduling and Coordinating
- Schedule Management
- Shift Scheduling
- Performance reviewing
- Money deposits
Timeline
Manager
SUBWAY®Restaurants
05.2007 - 06.2024
GED -
Southwest Community College