Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christeena Rai

RICHMOND,VA

Overview

6
6
years of professional experience
1
1
Certification

Work History

Installation Project Coordinator

LL Flooring
02.2021 - 02.2023
  • Organizing all aspects of process by working with customer, sales, and customer care department for seamless installation experience
  • Act as main point of contact for customers, addressing inquiries, providing project updates, and resolving any concerns promptly and professionally.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Facilitate communication and collaboration among cross-functional teams to promote seamless and efficient installation process.
  • Maintaining and monitoring billable hours, expenses, costs, and invoicing

Server

Westminster Canterbury Richmond
07.2019 - 10.2020
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Proactively identify and resolve resident concerns or issues, striving to exceed expectations and promote resident satisfaction.
  • Maintain clean and hygienic dining environment by upholding rigorous food safety and sanitation standards.
  • Engage in continuous training and education to remain updated on residents' evolving dietary needs, preferences, and changing culinary offerings.
  • Work collaboratively with colleagues to coordinate efficient meal service, ensuring residents receive their orders accurately and in timely manner.
  • Efficiently and gracefully managing multiple tables simultaneously, ensuring each guest receives attentive and timely service.

Server and Sushi Chef

Tokyo Not your Average Joe
08.2017 - 03.2019
  • Operated POS terminals to input orders, split bills and calculate totals
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions
  • Efficiently manage multiple tables during peak hours, ensuring timely order taking, food delivery, and customer satisfaction.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Consistently adhere to food safety and sanitation guidelines, ensuring clean and hygienic environment for both staff and customers.
  • Adapt seamlessly to changing demands in fast-paced restaurant, whether managing front-of-house or stepping into role of sushi chef to meet customer demands.

Education

Bachelor of Science - Information Systems

Virginia Commonwealth University (VCU)
Richmond, VA
05.2024

Associate in Social Work - Social Work

J. Sargent Reynolds Community College
Richmond, VA
05.2021

Skills

  • Time Management
  • Customer Service
  • Multi-tasking
  • Effective Communication
  • Team Collaboration
  • Problem Solving
  • Project Coordination
  • Leadership
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • HTML
  • CSS
  • C#

Certification

  • Big Data Foundations -Level 1
  • Data analytics for Business Professionals
  • Developing Your Professional Image in a New Job

Languages

Nepali
Native or Bilingual
English
Native or Bilingual
Hindi
Professional Working

Timeline

Installation Project Coordinator

LL Flooring
02.2021 - 02.2023

Server

Westminster Canterbury Richmond
07.2019 - 10.2020

Server and Sushi Chef

Tokyo Not your Average Joe
08.2017 - 03.2019

Bachelor of Science - Information Systems

Virginia Commonwealth University (VCU)

Associate in Social Work - Social Work

J. Sargent Reynolds Community College

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Christeena Rai