Christel Aaron-Johnson
Tallahassee,FL
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Overview
5
5
years of professional experience
Work History
Benefits coverage specialist
NorthgateArinso
Tallahassee, FL
09.2016 - 01.2017
- Data entry.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Communication Skills
- Customer Service
- Client Care Services
- Client Files
Clerk (OPS)
Florida A&M University
Tallahassee, FL
08.2015 - 11.2016
- At residential opening and closing assist with proper reconciliation in and out process.
- Provide administrative and operational support that include residential advocacy, orientation, recreational; diversity.
- Monitor exterior doors and conduct regularly scheduled room checks for Housing policy compliance.
- Provide customer service on the phone and in person.
- Compile and submit incident reports providing a detailed account of what took place.
Assistant Manager
Hatshack
Tallahassee, FL
02.2015 - 02.2016
- Protect Company assets within guidelines of LIDS Retail policies.
- Assist in preparation of store schedules that provide proper store coverage and are within the Company guidelines for wage control.
- Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts.
- Perform proper documentation and record keeping per LIDS Retail policies as well as state and federal laws.
- Open and close the store as required following the procedures per the Operations P&P Manual as it refers to proper reconciliation of revenue balances.
- Support and adhere to all LIDS policies, procedures, and guidelines.
Photographer
Flash Digital Portraits
Tallahassee, FL
08.2014 - 02.2015
- Assisted in managing the business aspect of the office, i.e.
- invoicing, appointment scheduling, monthly reconciliation and administrative tasks.
- Utilized self-marketing techniques to increase company business.
- Provide customer service to clients as it relates to their photography needs and expectations.
Operations Clerk
DMV
Tallahassee, FL
08.2013 - 01.2015
- Reconciled daily revenue that was collected.
- Provided administrative support to supervisor and supporting staff; maintaining the office filings and record database.
- Provided customer service support to internal and external via phone, email or in-person.
- Client Files
- Customer Service
Customer Service Representative
Cady Studios
Lake City, FL
05.2013 - 08.2013
- Processed customer orders and conducted order reconciliations for ticket close-out Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges.
- Developed and maintained client relationships and earned reputation.
- Managed quality communication, customer support and product representation for each client.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Assisted customers with store and product complaints; guaranteed positive customer experiences and resolved all customer complaints.
Education
Bachelor of Science - Psychology
Florida A&M University
April 2015
High School Diploma -
Columbia High School
May 2010
Skills
- Public speaking ability
- Customer Service
- Communication Skills
- Client Care Services
- High School Students
- Community Service
- Customer Satisfaction
- Active Listening Skills
- Customer Inquiries
- Strong Problem Solver
- Team Player
- Employee Relations Specialist
- Exceptional Workflow Management
- Data Entry
- Strong Organizational Skills
- Dedicated Representative
Timeline
Benefits coverage specialist
NorthgateArinso
09.2016 - 01.2017
Clerk (OPS)
Florida A&M University
08.2015 - 11.2016
Assistant Manager
Hatshack
02.2015 - 02.2016
Photographer
Flash Digital Portraits
08.2014 - 02.2015
Operations Clerk
DMV
08.2013 - 01.2015
Customer Service Representative
Cady Studios
05.2013 - 08.2013
Bachelor of Science - Psychology
Florida A&M University
High School Diploma -
Columbia High School
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