Christel Chapman
Licensed Claims Adjuster
Fernandina Beach,FL
Summary
. Motivated Senior Claims Adjuster with fortes in investigating and processing an average of 200 auto insurance claims per month for policyholders. Exceptional investigation and interviewing skills. Specialties include examining photographs and statements and consulting records for information. Outstanding verbal and written communication characteristics.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Senior Claims Adjuster- Licensed
National Insurance Company
Fernandina Beach, FL
09.2019 - Current
- Interviewed claimants and witnesses to gather factual information.
- Investigated properties to determine extent of damage and estimate repair costs.
- Examined photographs and statements.
- Consulted police records when needed.
- Investigated and processed auto insurance claims for policyholders.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Reviewed police reports and physical property damage to determine extent of liability.
- Substantiated legitimate claims and denied unjustified claims.
- Documented all investigation activity and presented reports to management.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Maintained suspicious claims database and prepared reports for supervisors.
- Organized, planned and documented materials for auto claims.
Administration Assistant
Amelia Island Management
Fernandina Beach, FL
04.2018 - 09.2021
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Composed inter-office correspondence and provided product and service information to customers.
- Offered technical support and troubleshot issues to enhance office productivity.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Insurance Coordinator and Office Manager
Frasier Enterprises DBA Miracle Ear
06.2011 - 11.2018
- Created position of Insurance Coordinator, and as a result, increased company return on investment by 30%
- Developed relationships between Miracle Ear and various insurance companies
- Performed accurate and timely initiation of high volume of medical claims for over 100 Miracle Ear stores
- Interviewed clients for claims and composed detailed statements based on their responses
- Promoted to Office Manager after less than a year of employment
- Supervised staff and managed day-to-day office operations
Licensed Insurance Agent and Office Manager
Agencies Property
09.2009 - 06.2011
- Filed Property and Casualty (P&C) insurance claims, including auto claims
- Interviewed clients involved in accidents and created detailed statements based on their accounts
- Validated damage was consistent with reports of accidents
- Educated clients about available coverage options and recommended policies based on their needs
- Supervised staff and managed day-to-day office operations
- Lauded in anonymous customer surveys for providing an exemplary customer experience
Licensed Insurance Agent and Office Manager
State Farm Mutual Automobile Insurance Company
09.2002 - 09.2009
- Wrote P&C policies; processed endorsements to existing policies; and interviewed clients experiencing a loss
- Validated damage was consistent with the report of the accident
- Collaborated with a team of colleagues in a multi-agent office to underwrite new business
- Obtained Life/Health insurance license through self-study
- Supervised staff and managed front-end office operations including conducting client-outreach to inform existing client-base about financial product sales and servicing
Licensed Insurance Agent and Office Manager
Affordable Insurance
05.2000 - 12.2001
- Collected data, documents, and statements to open auto claims
- Underwrote and issued auto policies
- Obtained P&C insurance license through self-study
- Began as an office assistant; promoted to Office Manager within two months of obtaining P&C license
- Supervised staff; monitored deadlines for all agents' license renewals, certifications, and continuing education; and ensured the agents completed renewals and certifications in a timely manner
Education
Bachelor of Science - Business Administration And Management
Purdue Global
Indiana 08.2022 - Current
High School Diploma -
Enterprise High School
Alabama 08.1993 - 06.1997
Skills
Problem Solvingundefined
Skills
Negotiation
undefinedTimeline
Bachelor of Science - Business Administration And Management
Purdue Global
08.2022 - Current
Senior Claims Adjuster- Licensed
National Insurance Company
09.2019 - Current
Administration Assistant
Amelia Island Management
04.2018 - 09.2021
Insurance Coordinator and Office Manager
Frasier Enterprises DBA Miracle Ear
06.2011 - 11.2018
Licensed Insurance Agent and Office Manager
Agencies Property
09.2009 - 06.2011
Licensed Insurance Agent and Office Manager
State Farm Mutual Automobile Insurance Company
09.2002 - 09.2009
Licensed Insurance Agent and Office Manager
Affordable Insurance
05.2000 - 12.2001
High School Diploma -
Enterprise High School
08.1993 - 06.1997
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