Christel Chennault Mills

I excelled as a Southwest Airlines Customer Service Agent, mastering customer relations and problem-solving skills. Over 27 years, I demonstrated exceptional communication and stress tolerance, significantly enhancing customer satisfaction and efficiently managing irregular operations. My dedication to continuous improvement and adaptability set me apart, embodying Southwest's commitment to excellence. I have been proud to work for this wonderful company. I am self motivated and have a proven track record of working with co hearts to achieve on time performance goals and working under pressure in extremely stressful situations. I have been a Southwest Airlines customer service new hire trainer for over 25 years! I enjoy teaching our new hires our computer system and there are quite a few! Everyday is a new challenge and I look forward to helping customers any way that I can. My goal is to show our customers our SWA legendary hospitality.