Summary
Overview
Work History
Education
Skills
Career Experience
Timeline
Generic

Christel Johnson

Centennial,CO

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Analytical and organized as well as highly adaptable, proactive, and pragmatic in solving complex problems. Proven track record of transforming specific business goals related to growth and efficiency.

Overview

16
16
years of professional experience

Work History

Compliance Analyst II

GCI
01.2024 - Current
  • Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
  • Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
  • Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
  • Prepared documentation and records for upcoming audits and inspections.
  • Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.

E911 Analyst

Sinch
02.2021 - 01.2023
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Remote assistance including trouble ticket, and shapefiles request and troubleshooting of address errors in portal system.

Policy Services & Claims Specialist

Aflac
06.2019 - 07.2022
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.

Customer Relations Executive

Specialized Loan Services
10.2009 - 04.2019
  • Successfully mitigate loss for investor and company with outstanding customer service in providing retention and liquidation options.
  • Capitalizing on opportunities to streamline processes and maximize efficiency for account management procedures and practices.

Education

BBA - Business Communications

University of Southern Colorado
05.2001

Skills

  • Project Management
  • Account Management
  • Data Collection
  • Data Processing
  • Client Relations
  • Process Improvements
  • Account Reconciliation
  • Statistic Analysis
  • Team Leadership
  • Compliance Analysis

Career Experience

  • Strong Project Management Skills, Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • Remote assistance including trouble ticket, and shapefiles request and troubleshooting of address errors in portal system.
  • Ability to build relationships with other departments and vendors work closely with content, marketing, and customer support teams to align on messaging, promotions, and support strategies related to video and audio quality.
  • Product launch, and continuous support project experience in SQL, Cambium, Java, Jira, Confluence, SharePoint, Slack.


Timeline

Compliance Analyst II

GCI
01.2024 - Current

E911 Analyst

Sinch
02.2021 - 01.2023

Policy Services & Claims Specialist

Aflac
06.2019 - 07.2022

Customer Relations Executive

Specialized Loan Services
10.2009 - 04.2019

BBA - Business Communications

University of Southern Colorado

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