Christel Keefe
Brandon ,FL
Summary
Dynamic leader with extensive experience at The Home Depot, excelling in operations management and team leadership. Skilled in maximizing profitability and enhancing customer service, evidenced by a track record of fostering employee development and implementing strategic merchandising. Expert in inventory management and problem-solving, consistently achieving significant results in fast-paced retail environments. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Store Manager
The Home Depot
09.2022 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Supervised and mentored direct reports and developed talented HR teams.
- Organized and led staff orientation programs and training to promote collaboration.
- Recruited top talent to maximize profitability.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Increased sales revenue by developing and implementing effective sales strategies.
Assistant Store Manager
The Home Depot
09.2016 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Devised processes to boost long-term business success and increase profit levels.
Supervisor of Operations
The Home Depot
01.2010 - 08.2016
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Analyzed and reported on key performance metrics to senior management.
- Empowered employees to take ownership of their development by providing guidance on goal-setting and self-assessment techniques.
- Regularly attended professional development conferences and workshops, ensuring the continued delivery of cutting-edge leadership training methodologies.
- Developed job-specific competencies and performance standards.
Head Cashier
The Home Depot
09.2008 - 01.2010
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
Education
High School Diploma -
Abeka Academy
Pensacola, FL05.2007
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Store operations
Customer Service Management
Training and mentoring
Team Leadership
Friendly and Positive
Outstanding communication skills
Team leadership and coaching
Inventory Management
Store Merchandising
Cash Management
Retail Inventory Management
Shift Scheduling
Employee Training
Recruitment and hiring
POS Systems
Goals and performance
Team Building and Leadership
Team motivation
Recruiting and Hiring
Operations Management
Sales expertise
Staff Management
Employee Scheduling
Work Planning and Prioritization
Accurate Cash Handling
Relationship building and management
Strategic thinker
Product Merchandising
Loss Prevention
Loss Prevention Procedures
Retail Merchandise Quality Standards
Sales Coaching
Maximizing profitability
Leading Staff Meetings
Flexible Schedule
Delegating Work
Vendor Management
Personnel development
Project Management
Special Events
Timeline
Store Manager
The Home Depot
09.2022 - 09.2024
Assistant Store Manager
The Home Depot
09.2016 - 09.2022
Supervisor of Operations
The Home Depot
01.2010 - 08.2016
Head Cashier
The Home Depot
09.2008 - 01.2010
High School Diploma -
Abeka Academy
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