CHRISTEL KING

• Assist in organizing property viewings
• Manage schedules, travel and calendars for lead Realtor
• Developed and maintain list of available properties suited to different needs and budgets for current and future clients
• Maintain an effective filing system to ensure accurate record-keeping
• Manage office budget
• Supervise phone line, delivering professional client service and managing call-related tasks
• Supporting marketing efforts to attract more clients and increase property visibility by 30%
• General office duties
• Effectively lead team meetings
• Utilizing CRM systems effortlessly
• Social media management
• Maintain efficient office operations by handling errands and administrative functions

• Collaborated with account managers to plan marketing, sales, training, and strategic programs for businesses represented by ECRM
• Traveled extensively in the US and internationally for various trade shows
• Assisted in arranging travel logistics for clients as required
• Provided training, information, and support to companies during tradeshows
• Used Salesforce CRM to simplify workflows, improve data accuracy, and generate useful insights with automation features and customizable dashboards
• Managed existing client accounts and maintained strong work relationships through regular communication
• Oversaw shipping program coordination
• Addressed and resolved customer complaints and concerns
• Worked with company staff to ensure smooth program operations in sales, logistics, marketing, and technical services
• Developed action plans and schedules
• Utilized customer feedback to enhance service procedures and improve client satisfaction by 25%
• Fostered collaboration across departments to finalize sales by aligning logistics, marketing, and technical services
• Served as the primary contact point during trade shows, effectively managing client relationships and securing new business
• Trained and supervised junior customer service representatives on meeting organizational objectives

• Greeted and checked in patients, and collected personal, medical, and insurance information
• Scheduled, rescheduled, and verified patient appointments
• Managed patient records and files; reinforced and upheld patient confidentiality as required by the clinic
• Managed office and medical supply inventories; received deliveries and organized supplies in stockrooms and exam rooms
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty

• Assisted veterinarians in patient care, surgeries, and emergencies, ensuring smooth operations and high success rates
• Managed front desk tasks, greeting clients, scheduling appointments, and optimizing check-in/out processes
• Provided comprehensive care for animals, including feeding, bathing, and medical attention
• Maintained cleanliness of animal cages and clinic areas, ensuring a hygienic environment
• Kept precise medical records and prescriptions, ensuring accurate treatment plans and compliance

• Led customer service team, enhancing satisfaction through targeted training and support initiative
• Analyzed customer expectations to identify trends and implement data-driven service improvements
• Managed loyalty program, resulting in increased repeat business and stronger customer relationships
• Generated higher store revenue by 25% by developing and implementing targeted marketing strategies

• Managed cash operations, trained new cashiers, and resolved customer issues, enhancing service quality
• Project management for seasonal resets
• Oversaw merchandise ordering, inventory counts, and display setups, boosting sales performance
• Handled daily cash counts and paperwork in the cash office, ensuring accuracy and efficiency
• Streamlined cash handling processes, reducing discrepancies by 15% and improving transaction accuracy
• Led a cross-functional team to enhance store layout, increasing customer satisfaction scores
• Conducted detailed inventory audits, identifying discrepancies and implementing corrective actions to maintain stock accuracy
• Implemented a new training and mentorship program for cashiers, reducing onboarding time and improving service quality

• Manage bookkeeping, sales, marketing, purchasing, training and hiring
• Built relationships and consulted with clients during pre and post- production to meet their needs
• Project management
• Create innovative ways to increase sales
• Social media and content management