Christel McGrady

• Forecasted operational requirements, prepared annual budgets, and managed expenditures, leading to a 15% cost reduction.

• Developed and implemented efficient operations systems, resulting in a 15% increase in process efficiency.

• Negotiated contracts and established pricing with vendors, saving the company 12% in vendor costs.

• Managed key vendor relationships and tracked pricing, rebates, and service levels to ensure optimal performance.

• Improved customer experience by resolving issues effectively and streamlining communication with the operations team.

• Collaborated with the GM and management team to implement policies and systems, enhancing overall operational efficiency.

• Conducted inventory analysis with the inventory manager, leading to a 20% reduction in unnecessary inventory and related costs.

• Maintained and updated customer accounts, ensuring accurate financial processing and adjustments.

• Resolved customer complaints efficiently, achieving a 95% customer satisfaction rate.

• Provided tailored product recommendations, increasing customer retention by 8%.

• Trained and monitored customer service representatives, resulting in a 30% improvement in team performance.

• Collaborated with all departments to boost customer service sales by 12%.

• Created and implemented production schedules, ensuring timely delivery and meeting customer demands.

• Led forecasting meetings, aligning sales orders with master schedules and optimizing raw material availability.

• Coordinated with multiple departments to ensure the availability of necessary resources, achieving a 98% on-time delivery rate.

• Managed work order management improving overall efficiency by 12%.

• Implemented daily production planning reducing excess stock by 15%.

• Operated forklift trucks and documented all related activities, maintaining compliance with safety standards.