Summary
Overview
Work History
Education
Skills
Timeline
Affiliations
Volunteer Experience
Community Service
References
Generic

CHRISTEL RUECKEMANN-JONES

Ringwood,New Jersey

Summary

Dynamic Billing & Accounts Receivable Manager experienced in managing billing operations, with a focus on accuracy and efficiency. Skilled in optimizing workflows and enhancing invoicing accuracy. Adept at resolving discrepancies and fostering strong client relationships. Committed to staff development and compliance, ensuring streamlined billing processes.

Overview

28
28
years of professional experience

Work History

Billing & Accounts Receivable Manager

Bressler, Amery & Ross, P.C.
Florham Park, New Jersey
10.2022 - 07.2025
  • Manage a team of six billing coordinators, one billing assistant, and one new matter intake/conflicts coordinator.
  • Interview and hire billing team members. Conduct periodic and annual performance reviews and recommendations.
  • Trained staff on billing procedures and processes to ensure compliance with billing guidelines and policies.
  • Developed standard operating procedures for consistent billing practices.
  • Analyzed billing data to identify trends and recommend improvements in processes.
  • Manage workflows within the billing team to ensure a balanced distribution of work.
  • Resolve billing issues, including account analysis, processing, and collection of invoices.
  • Complete complex billing and invoice preparation for high-level clients.
  • Responsible for new client/matter onboarding, including account setup, addition, and mapping of timekeepers, and rates.
  • Prepared and submitted client budgets, appeals, and responded to requests for audit reports.
  • Managed accounts receivable and collection processes, including the preparation of various financial reports.
  • Negotiated payment plans with past due customers while ensuring full compliance with company policies.
  • Responsible for the oversight of the department's month-end billing close.
  • Participate in and support all project management initiatives.

Senior Legal Billing Coordinator

Riker Danzig Scherer Hyland & Perretti, LLP
Morristown, NJ
01.2006 - 10.2022
  • Processed client invoices accurately and efficiently using legal billing software, Elite Enterprise.
  • Managed an extensive portfolio for assigned group of attorneys, including the Managing Partner.
  • Developed streamlined workflows to improve overall billing efficiency and accuracy.
  • Conducted an analysis of current billing policies and procedures, making recommendations as needed for improvement or changes.
  • Collaborated with attorneys to ensure compliance with billing guidelines and procedures.
  • Analyzed customer accounts to identify discrepancies and resolve billing issues.
  • Tracked and audited all electronic bill submissions to ensure that all e-bills were successfully submitted and processed.
  • Submitted appeals for reduced or rejected invoices. Follow up on short pays.
  • Submission of new timekeepers and rates to e-billing sites.
  • Submission of new and updated client/matter budgets.
  • Responded promptly to customer inquiries concerning services, bills, payments.
  • Assisted in preparing detailed financial reports for management review.
  • Participated in webinars and training to gain a stronger education in the industry.

Billing Coordinator / Help Desk Support

Shapiro & Croland
Hackensack, NJ
01.1998 - 01.2006
  • Processed billing statements for clients ensuring accuracy and compliance utilizing firm financial software, PcLaw.
  • Analyzed customer accounts to identify discrepancies and resolve billing issues.
  • Communicated with clients and vendors regarding invoicing issues and payment status updates.
  • Generated detailed reports on billing activity for management review.
  • Provided support for internal departments regarding billing inquiries.
  • Conducted research and analysis of current billings policies and procedures, making recommendations as needed for improvement or changes.
  • Collaborated with various departments to ensure accuracy of invoicing data entered into the system.
  • Provided technical support for hardware and software issues across multiple departments.
  • Installed and configured desktop applications to ensure optimal performance.
  • Assisted in maintaining inventory of hardware supplies and equipment for users.
  • Resolved Level 1 technical issues with software, hardware, and peripherals.
  • Assisted customers with instructional support and product troubleshooting.

Education

Business Administration

William Paterson University of New Jersey
Wayne, NJ
01-2007

Business Administration

Bergen Community College
Paramus, NJ
01-1997

Skills

  • Elite 3E
  • Elite Workspace
  • Elite Paperless Proforma
  • Elite eBillingHub
  • Acuity
  • Ariba Sourcing
  • Ascent
  • BillingPoint
  • Bottomline Legal eXchange
  • Bottomline Legal-X
  • Brightflag
  • Caseglide
  • Collaborati
  • Corridor
  • CounselGO (Simple Legal)
  • CounselLink
  • Coupa Supplier
  • CSC Matter Management
  • One Beacon (Legal Solutions Suite)
  • Invision VIP Software
  • Passport
  • Persuit
  • Trideo
  • TyMetrix
  • IManage
  • Microsoft Office Suite: Word, Excel

Timeline

Billing & Accounts Receivable Manager

Bressler, Amery & Ross, P.C.
10.2022 - 07.2025

Senior Legal Billing Coordinator

Riker Danzig Scherer Hyland & Perretti, LLP
01.2006 - 10.2022

Billing Coordinator / Help Desk Support

Shapiro & Croland
01.1998 - 01.2006

Business Administration

William Paterson University of New Jersey

Business Administration

Bergen Community College

Affiliations

  • Attended Elite Vantage Conference, Orlando, FL (2025)

Volunteer Experience

  • New Jersey State Certified EMT
  • American Heart Association First Aid / CPR Certified Instructor
  • American Red Cross Disaster Action Team member
  • New Jersey Medical Reserve Corps volunteer
  • Girl Scout Leader
  • Youth Softball Coach (Rutgers Certification)

Community Service

Ringwood, NJ Police Department, Special Police Officer (Class 1B) - parking enforcement, court officer and traffic duty. Community policing patrols and specialized traffic details as needed.

References

References available upon request.

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