Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christel Wallace

Fleming Island,FL

Summary

Hardworking CSR/Receptionist bringing 10+yrs of experience meeting the needs of customers/clients via telecommunication role. Skilled telemarketing to customers, meeting productivity targets & maintaining current knowledge of company policies. Offering empathy, reliability & enthusiasm.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Receptionist/Case Manager

Key Tax Group
Jacksonville, FL
02.2023 - 08.2025
  • Managed incoming calls and directed them to appropriate departments, enhancing communication flow.
  • Coordinated scheduling for appointments and meetings, optimizing office calendar efficiency.
  • Maintained accurate record-keeping of visitor logs and correspondence, ensuring information security.
  • Assisted clients with inquiries and provided information about services, improving customer satisfaction rates.
  • Trained new reception staff on procedures and office protocols, fostering team development and consistency.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Tax Preparer

La Manna CPA
Bradenton, Florida
02.2021 - 01.2023
  • Assist the senior tax preparer with individual & corporate schedules
  • Scheduled tax appointments & answered questions about taxes

Receptionist

Johns Eastern Co
Lakewood Ranch, FL
08.2019 - 08.2019
  • Kept reception area neat & clean to give visitors a positive first impression
  • Scheduled office meetings & client appointments for team managers
  • Monitor premises, screen visitors, update logs & issue passes to maintain security
  • Direct incoming calls to internal personnel & departments routing to the best qualified entity to respond to callers needs to maximize efficiency & team productivity

Office Manager

Advanced Health Consultants
Palmetto, FL
06.2006 - 05.2016
  • Handled all incoming business & client request for information
  • Communicate corporate objectives across all divisions throughout regular correspondence & scheduled status updates
  • Hiring, managed, developed training schedules, conducted performance reviews & salaries for staff
  • Coordinate & maintained impressive office organization to keep facilities efficient, organized & professional
  • Oversaw office inventory activities including ordering, requisitions, stocking & shipments receiving

Flight Attendant

Northwest Airlines
Minneapolis, Minnesota
03.1997 - 06.2006
  • Flew domestic & international routes
  • Inspected interior of aircraft prior, during & after flight to make sure emergency equipment was in place
  • Served beverages & food items from refreshment cart & provided information about connecting flights
  • Greet passengers, verified tickets & directed to assigned seats

Business Express

Airlines (BEX)
05.1996 - 02.1997
  • Flew domestic & international routes
  • Inspected interior of aircraft prior, during & after flight to make sure emergency equipment was in place
  • Served beverages & food items from refreshment cart & provided information about connecting flights
  • Greet passengers, verified tickets & directed to assigned seats
  • Operated in compliance with all airline federal aviation regulations to ensure complete compliance with safety & security procedures

Lead CSR

Chadwick’s of Boston, W.
03.1989 - 04.1996
  • Lead CSR from May 1989 to April 1996
  • Preparing shift reports for the Supervisors on the calls/orders of the day
  • Help operates handle incoming calls & manage escalating calls with targeted resolutions
  • Plan schedule & work flow based on expecyed customer demands
  • Conferred with senior management to handle & correct disciplinary issues

Education

Certificate - Income Tax

Surgent Income Tax School
Sarasota
06-2021

Certificate - Travel & Tourism

Travel School of America
Boston, MA
06-1993

Associate degree - Business Administration & Management

Massasoit Community College
Brockton, MA
05-1992

High School Diploma -

Brockton High School
Brockton, MA
05-1989

Skills

  • Experience with SofTel
  • Proficient in Microsoft applications
  • Proficient in Outlook
  • Proficient in Word
  • Service excellence
  • Lead generation via phone outreach
  • Reception management
  • Telecommunication
  • Workplace efficiency management
  • Strong organizational abilities
  • Proficient in Microsoft Word
  • Professional phone communication
  • Accurate data entry
  • Communication skills
  • Office experience
  • Tax preparation experience
  • Clerical experience
  • Typing
  • Sales
  • Time management
  • Administrative experience
  • Filing
  • QuickBooks
  • Windows
  • Microsoft Outlook
  • Accounts Payable
  • Research
  • Microsoft Excel
  • Microsoft Office
  • Computer skills
  • Computer networking
  • Multi-line phone systems

Certification

Driver's License

Timeline

Receptionist/Case Manager

Key Tax Group
02.2023 - 08.2025

Tax Preparer

La Manna CPA
02.2021 - 01.2023

Receptionist

Johns Eastern Co
08.2019 - 08.2019

Office Manager

Advanced Health Consultants
06.2006 - 05.2016

Flight Attendant

Northwest Airlines
03.1997 - 06.2006

Business Express

Airlines (BEX)
05.1996 - 02.1997

Lead CSR

Chadwick’s of Boston, W.
03.1989 - 04.1996

Certificate - Income Tax

Surgent Income Tax School

Certificate - Travel & Tourism

Travel School of America

Associate degree - Business Administration & Management

Massasoit Community College

High School Diploma -

Brockton High School