Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christela Contant

East Orange,NJ

Summary

Dedicated Caseworker with a history of success at Catholic Charities of Newark and MCOHA, adept in case management, with a solid foundation in human services and a history of assisting undocumented families in needs. Fluent in Haitian Creole and French. Excelled in providing comprehensive support and coordinating care, showcasing exceptional organizational skills and a commitment to client confidentiality. Ability to manage multiple priorities effectively, enhancing client satisfaction and service delivery. Demonstrates a strong dedication to using client-centered, compassionate methods and efficient problem-solving techniques to empower people and families.

Overview

4
4
years of professional experience

Work History

Refugee Case Worker

Catholic Charities Of The Archdiocese Of Newark
07.2024 - Current
  • Managed Approximately 100 clients New Clients per month
  • Managed 25-50 WhatsApp messages
  • Help Client applying for public benefits such as Snap and Medicaid.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.

Caseworker Intern

Morris County Organization for Hispanic Affairs
01.2023 - 05.2024
  • Help Client applying for public benefits such as Snap and Medicaid.
  • Help creating a new Haitian refugee program from Cratch
  • Conducted comprehensive assessments to identify client needs, strengths, and areas for improvement.
  • Conducted home visits to assess living conditions and offer support, promoting a safe environment for clients and their families.
  • Developed individualized service plans tailored to each client's unique circumstances and objectives.
  • Cultivated strong relationships with community partners to enhance available services for clients in need.
  • Utilized cultural competence in interactions with clients from diverse backgrounds, fostering an inclusive and respectful atmosphere within the casework setting.
  • Assisted clients in accessing community resources, empowering them to overcome barriers and achieve their goals.

Cashier

HMS Host International
03.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Assistant Manger

Little Caesars Pizza
02.2021 - 03.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Bachelor of Science - Social Work & Sociology

Saint Elisabeth University
Morristown, NJ
05.2024

Skills

  • Case information confidentiality
  • Client interaction
  • Highly effective communication
  • Client Advocacy
  • Assessment skills
  • Records Management
  • Client Engagement
  • Case Documentation
  • Problem-Solving
  • Multitasking
  • Time Management
  • Immigration case file strategies

Languages

Haitian Creole
Native or Bilingual

Timeline

Refugee Case Worker

Catholic Charities Of The Archdiocese Of Newark
07.2024 - Current

Caseworker Intern

Morris County Organization for Hispanic Affairs
01.2023 - 05.2024

Cashier

HMS Host International
03.2022 - 07.2023

Assistant Manger

Little Caesars Pizza
02.2021 - 03.2022

Bachelor of Science - Social Work & Sociology

Saint Elisabeth University

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Christela Contant