Christel Hammond
Charleston,SC
Summary
Goal-oriented and seasoned professional with notable experience in coordinating terminal operations and logistics management, aimed at driving substantial revenue growth and operational improvements. Instrumental in streamlining operations, leading successful software transitions, and executing strategic recruitment/retention procedures. Proven astute in achieving and surpassing P&L objectives through meticulous management and strategic leadership. Skilled in fostering robust relationships, ensuring seamless process integration, and enhancing team performance in fast-paced settings. Demonstrates exceptional capability in optimizing operational efficiency and delivering high standards of service.
Overview
2025
2025
years of professional experience
Work History
Operations Manager
Daffinson Logistics
03.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reduced operational risks while organizing data to forecast performance trends.
Terminal Manager
Southern Cartage East
05.2023 - 03.2024
- Company Overview: Acquired by Geodis
- Direct routine operations, workflow processes, and inventory management at Southern Cartage East terminal
- Lead multiple teams of dedicated carrier delivery drivers as well as terminal staff
- Ensure terminal efficiency, meeting customer expectations while managing operations budget, P&L objectives, internal metrics, and key performance indicators
- Developed and maintained relationships with customers in Charleston market, and resolved operational issues in timely and efficient manner
- Tripled the number of trucks onboarded, resulting in a 2.5-fold increase in profitable revenue
- Ensured seamless transition of three terminals into one, overseeing unification of respective billing and payroll processes
- Maintained account operations from order placement to billing for two customers, including delivery scheduling, dispatch, and oversight of payroll and billing departments
- Resolved operational issues for operating the terminal smoothly and achieving customer expectations
- Acquired by Geodis
Regional Field Recruiter
Universal Intermodal
01.2022 - 05.2023
- Managed recruitment operations for multiple locations, including Savannah, Charleston, Greer, Charlotte, Wilmington, and Atlanta
- Leveraged extensive knowledge of terminal operations and built strong relationships with drivers to optimize recruitment and retention processes
- Prioritized hiring of highly-qualified drivers to ensure operational success and efficiency
- Elevated recruitment strategies by leveraging strong reputation and relationships with drivers
- Utilized in-depth experience in terminal operations to enhance driver recruitment and retention
- Maintained average of 100 trucks for two terminals and built two additional terminals
- Prioritized hiring right drivers over quantity, aimed at ensuring operational efficiency and success
Fleet Manager
Universal Intermodal
01.2021 - 01.2022
- Monitored and reported on vehicle maintenance schedules, aimed at ensuring timely checks of vehicles for proper maintenance and service
- Analyzed and comprehensively reported on ongoing fleet performance metrics, including cost savings, utilization, and safety
- Developed and implemented policies/procedures, improving fleet safety and compliance with applicable regulations
- Planned, prepared, and executed targeted action plans for ensuring effective fleet management
Payroll Clerk
Dunavant Sea Lane Express
- Responded to employee inquiries to clarify payroll issues regarding wages and deductions.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained confidentiality of employee records and payroll information.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
Billing and Payroll Clerk
Universal Intermodal
- Performed a wide array of tasks in logistics, from billing customers and payroll processing to resolving complaints and invoicing
- Played a significant role in integration of three terminals into one, efficiently transitioning customers and employees from one software platform to another
- Contributed to securing and maintaining key accounts while delivering high-quality service
- Spearheaded transition from one software system to another, ensuring minimal disruption to business operations
- Played a pivotal role in securing and retaining key accounts, contributing to the company's financial stability
- Ensured provision of high-quality service to reinforce the company's reputation in the logistics industry
Education
Associate's Degree - Logistics Chain Supply Management
Savannah Technical College
Savannah, GASkills
- Terminal & Operations Management
- Logistics Planning & Management
- Software Transition Management
- Profit & Loss Management
- Relationship Management
- Payroll Processing
- Excellent Communication
- Recruitment & Retention
- Inventory Management
Timeline
Operations Manager
Daffinson Logistics
03.2024 - Current
Terminal Manager
Southern Cartage East
05.2023 - 03.2024
Regional Field Recruiter
Universal Intermodal
01.2022 - 05.2023
Fleet Manager
Universal Intermodal
01.2021 - 01.2022
Payroll Clerk
Dunavant Sea Lane Express
Billing and Payroll Clerk
Universal Intermodal
Associate's Degree - Logistics Chain Supply Management
Savannah Technical College
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