Christele Guerrier
Tallahassee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Receptionist
Centre Pointe Health and Rehabilitation Center
Tallahassee, FL
02.2021 - 11.2021
- Front office and front desk
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Receptionist
Jenkins Hyundai
Jacksonville, FL
07.2019 - 08.2020
- Greeting and directing customers to their suggested salesperson
- Monitoring logbooks
- Answering incoming phone calls
- Filing papers in a(n) orderly manner
- Prepare outgoing mail for pick-up
- Managing credit card and down payments
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Credit Card Fraud Analyst- Intern
Bank of America
Jacksonville, FL
06.2019 - 08.2020
- Resolve fraud cases by using Bolt
- Constantly monitor customer transactional records to identify unauthorized transactions and fraudulent accounts
- Identify system improvements to prevent fraudulent activities
- Make outbound calls to customers to validate information and to confirm and provide overrides for transactions
- Developed risk management strategies to reduce the potential for future fraud losses.
Education
Bachelor's in Social Work - Social Work
Florida A&M University
Tallahassee, FL08-2024
Associates of Arts -
Florida State College of Jacksonville
07.2020
Skills
- Customer service
- Dealership experience
- Sales
- CRM software
- Front desk
- English
- Phone etiquette
- Typing
- Microsoft Office
- Social Work
- Sales (1 year)
- Retail sales (Less than 1 year)
- Customer support (6 years)
- Windows
- Google Docs
- Data Entry
- Fraud
- File Management
- Empathetic
- Honesty
- Patient
- Reliability
- Scheduling
- Multi-tasking
- Time Management
Languages
- Haitian Creole, Fluent
- English, Expert
Languages
English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
Receptionist
Centre Pointe Health and Rehabilitation Center
02.2021 - 11.2021
Receptionist
Jenkins Hyundai
07.2019 - 08.2020
Credit Card Fraud Analyst- Intern
Bank of America
06.2019 - 08.2020
Bachelor's in Social Work - Social Work
Florida A&M University
Associates of Arts -
Florida State College of Jacksonville
Similar Profiles
Casilda Nathan, LPNCasilda Nathan, LPN
Student Nurse at Centre Pointe Health and RehabilitationStudent Nurse at Centre Pointe Health and Rehabilitation
Breia Gentry, LPNBreia Gentry, LPN
Unit Manager/ ADON at South Pointe Rehabilitation And Care CenterUnit Manager/ ADON at South Pointe Rehabilitation And Care Center
Melissa ClayMelissa Clay
Certified Nursing Assistant at Cypress Pointe Rehabilitation CenterCertified Nursing Assistant at Cypress Pointe Rehabilitation Center