Christele Guerrier
Tallahassee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Receptionist
Centre Pointe Health and Rehabilitation Center
Tallahassee, FL
02.2021 - 11.2021
- Front office and front desk
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Receptionist
Jenkins Hyundai
Jacksonville, FL
07.2019 - 08.2020
- Greeting and directing customers to their suggested salesperson
- Monitoring logbooks
- Answering incoming phone calls
- Filing papers in a(n) orderly manner
- Prepare outgoing mail for pick-up
- Managing credit card and down payments
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Credit Card Fraud Analyst- Intern
Bank of America
Jacksonville, FL
06.2019 - 08.2020
- Resolve fraud cases by using Bolt
- Constantly monitor customer transactional records to identify unauthorized transactions and fraudulent accounts
- Identify system improvements to prevent fraudulent activities
- Make outbound calls to customers to validate information and to confirm and provide overrides for transactions
- Developed risk management strategies to reduce the potential for future fraud losses.
Education
Bachelor's in Social Work - Social Work
Florida A&M University
Tallahassee, FL08-2024
Associates of Arts -
Florida State College of Jacksonville
07.2020
Skills
- Customer service
- Dealership experience
- Sales
- CRM software
- Front desk
- English
- Phone etiquette
- Typing
- Microsoft Office
- Social Work
- Sales (1 year)
- Retail sales (Less than 1 year)
- Customer support (6 years)
- Windows
- Google Docs
- Data Entry
- Fraud
- File Management
- Empathetic
- Honesty
- Patient
- Reliability
- Scheduling
- Multi-tasking
- Time Management
Languages
- Haitian Creole, Fluent
- English, Expert
Languages
English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
Receptionist
Centre Pointe Health and Rehabilitation Center
02.2021 - 11.2021
Receptionist
Jenkins Hyundai
07.2019 - 08.2020
Credit Card Fraud Analyst- Intern
Bank of America
06.2019 - 08.2020
Bachelor's in Social Work - Social Work
Florida A&M University
Associates of Arts -
Florida State College of Jacksonville
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