Christell Miranda Lopez
Washington,DC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
The CALPRO Group, Inc.
Event Staffing & Barista/Cashier
08.2022 - Current
- Provided exceptional customer service and support during events by assisting guests with inquiries, managing crowd flow, and ensuring a positive experience for all attendees.
- Assisted with the setup, breakdown, and coordination of event logistics, including equipment setup, signage placement, and venue preparation to ensure smooth execution of events.
- Proactively addressed issues and resolved challenges as they arose, demonstrating adaptability and resourcefulness in fast-paced event environments.
- Provided friendly and efficient service to customers, taking orders accurately, answering questions about menu items, and ensuring a positive experience for every guest.
- Expertly prepared a variety of beverages, including specialty coffees, teas, and smoothies, adhering to quality standards and customization preferences while maintaining efficiency during peak periods.
- Maintained a clean and organized workspace, including beverage preparation areas, serving stations, and dining areas, contributing to a welcoming and hygienic environment for customers and staff alike.
Gala Hispanic Theatre (shows)
House Management/ Ticket Office Attendant
08.2018 - Current
- Orchestrated seamless guest experiences by warmly welcoming patrons, guiding them to their seats, and providing attentive assistance, consistently exceeding customer service expectations.
- Provided comprehensive training and mentorship to incoming ushers and volunteers, fostering a cohesive team environment and maintaining service excellence standards.
- Optimized guest flow and minimized wait times through efficient ticket preparation and distribution, ensuring a seamless ticketing process for patrons.
- Effectively supervised ticket sales operations, overseeing transactions and promptly resolving any patron concerns or issues, contributing to smooth and efficient theater operations.
McDonald's
Crew Trainer
08.2021 - 06.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Education
Bachelor of Science - Hospitality And Tourism Mangemnt
University of The District of Columbia
Washington05.2026
High School Diploma -
COLUMBIA HEIGHTS EDUCATIONAL CAMPUS
Washington DC06.2022
Skills
- Conflict Resolution
- Customer Service
- Critical Thinking
- Excellent Communication
- Fluent Both Spanish and English
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
The CALPRO Group, Inc.
Event Staffing & Barista/Cashier
08.2022 - Current
McDonald's
Crew Trainer
08.2021 - 06.2022
Gala Hispanic Theatre (shows)
House Management/ Ticket Office Attendant
08.2018 - Current
Bachelor of Science - Hospitality And Tourism Mangemnt
University of The District of Columbia
High School Diploma -
COLUMBIA HEIGHTS EDUCATIONAL CAMPUS
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