Christella Graham
Tallahassee,United States
Summary
Experienced with medical office management, patient scheduling, and record-keeping. Utilizes organizational skills to manage appointments and coordinate office activities. Track record of maintaining accurate patient records and ensuring smooth office operations.
Overview
15
15
years of professional experience
Work History
Medical Administrative Assistant
Family Dermatology of North Florida
09.2022 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Referral Coordinator
Bond Community Health Center
12.2019 - 09.2022
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of clients.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Trained 2 staff on referral and intake process.
Medical Receptionist
Patients First Medical Center
09.2009 - 07.2014
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling over 100 callers per day.
- Completed and filed financial documentation for accounting purposes.
- Organized paperwork such as charts and reports for office and patient needs.
Education
High School Diploma - General Education
James A. Shanks
Quincy, FL05.2000
Certificate - Medical Records/Health Unit Coordinator
Job Corps
Florida06.2006
Certificate - Information Technology
I/O Avenue
Tallahassee, FL11.2018
Skills
- Accurate Documentation
- Multi-Line Telephone Operation
- Medical Terminology
- Medical Billing
- Medical Records Management
- Insurance Knowledge
- Electronic Health Records
- Pre-authorizations
- Insurance coding (ICD-9 and CPT)
- Written and verbal communication
- Appointment Reminders
- Appointment Scheduling
Timeline
Medical Administrative Assistant
Family Dermatology of North Florida
09.2022 - Current
Referral Coordinator
Bond Community Health Center
12.2019 - 09.2022
Medical Receptionist
Patients First Medical Center
09.2009 - 07.2014
High School Diploma - General Education
James A. Shanks
Certificate - Medical Records/Health Unit Coordinator
Job Corps
Certificate - Information Technology
I/O Avenue
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