Christella Martinez
Harlingen,TX
Summary
Seeking fun exciting employment full time or part time in work at home environment. With room for advancement in the job. I am eager to become a part of your company. I would like to thank you in advance for taking the time to view my application. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Insurance Agent
Fred Loya Insurance Company
- increased sales
- Sold car, home insurance.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Investigated and processed claims swiftly to keep customers satisfied.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
- Created detailed reports for management to track performance and sales.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Negotiated contracts and terms of sale with potential customers.
- Identified and solicited sales prospects in agency databases.
- Analyzed risk factors to recommend appropriate coverage levels.
- Designed presentations and marketing materials to promote insurance products.
- Evaluated competitors' products and services to gain competitive advantage.
- Monitored customer feedback and identified areas of improvement.
- Conducted research and identified market trends to develop better strategies for sales.
- Analyzed customer needs to provide customized insurance solutions.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Educated clients on insurance policies and procedures.
- Developed and implemented promotional strategies to increase customer base.
- Generated leads through cold-calling, networking and other outreach methods.
- Researched and identified potential new markets.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Back office Escalations
Advance Call Center Technologies
01.2022 - Current
- Maintained inventory for back-office supplies, computers and work-stations.
- Developed and updated calendars to schedule team and customer meetings.
Business Development Manager
EFinancial LLC
08.2022 - 12.2022
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
AppleCare Advisor
Teleperformance
12.2021 - 08.2022
- I work as an Apple advisor.
- Managed call flow to respond to technical support needs of customers.
- Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Resolved service and technical problems for customers by asking clear and specific questions.
- Analyzed trends to document emerging issues.
Underwriter
TaskUs
01.2021 - 11.2021
- I worked as an underwriter for Carvana.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Determined and documented loan conditions and communicated requirements and decisions.
Sales Associate
T-Mobile
08.2018 - 01.2021
- Worked in sales, selling Mobile devices, internet, and tv services
- Offered knowledge about T-Mobile products and services
- Communicated with clients, customers, and all types of customers over the phone
- Greeted customer and interested in our products but indecisive
- Entered customer and confidential information into the computer
- Received and filed online orders
- Signed up customers for T-Mobile products and services
- Cleaned desk area due to COVID daily.
Apple Advisor
CONDUENT
05.2017 - 05.2018
- I am an Apple Advisor
- My duties are to assist customers with their Apple Devices in the technical, non-technical, software, and hardware aspect
- I provided excellent customer service and accurate information based on the tools that I had available.
Manager
R Vasquez Muffler & Radiators
02.2001 - 08.2017
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Tax Professional
LIBERTY TAX SERVICE
12.2016 - 02.2017
- I am a tax preparer
- My duties are to do income taxes in a speedy and accurate manner
- To provide our guests with a memorable experience in the office and so they know they are taken care of by a knowledgeable professional.
Commercial Driver/DIY
AutoZone
03.2013 - 07.2013
- DIY) My duties were to attend to the customers and assist in retrieving the specific parts that were needed for their type of vehicle
- (Commercial) I was to attend to the commercial accounts to pick up and deliver the parts needed to succeed in completing their job.
Certified Medical Assistant
Valley Endoscopy Center
07.2011 - 10.2012
- Certified medical assistant, EKG'S, injections, record keeping, data entry, vital signs, phlebotomy, lab work, patient care, and assist physician.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Documented vital signs and health history for patients in clinic and hospital environments.
CSRII /Winback
Echo Star
01.2000 - 07.2007
- Answered multi-line phone system and enthusiastically greeted callers.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Some College (No Degree) - Business Administration
Texas State Technical College - Harlingen
Harlingen, TXMedical Assistant - Medical Assisting
Southern Careers Institute Inc
Harlingen, TXSkills
- Phone etiquette
- Patient Care
- Insurance Sales
- Phlebotomy
- Commercial Driving
- Medical Records
- Medical Office Experience
- Negotiation
- Bilingual
- Typing Speed: 45 Words Per Minute
- E-mail Software (Outlook, Gmail, etc)
- Internet Browser (Internet Explorer, Firefox, Safari, etc)
- Personal Computers
- Spreadsheet Software (Excel, etc)
- Word Processing Software (Word, etc)
- Account Management
- Customer Service
Certification
- Driver's License
- Certified Medical Assistant
Additional Information
I am many qualities. I have worked with as an Apple Advisor assisting with technical issues on Apple devices. I assist in a family owned business. I am customer service experienced for more than ten years. I have worked in the medical field as a Medical Assistant for almost a year. I was an insurance agent for a year. I am computer literate.
Personal Information
- Title: Your next best employee
- Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Professional Working
Timeline
Business Development Manager
EFinancial LLC
08.2022 - 12.2022
Back office Escalations
Advance Call Center Technologies
01.2022 - Current
AppleCare Advisor
Teleperformance
12.2021 - 08.2022
Underwriter
TaskUs
01.2021 - 11.2021
Sales Associate
T-Mobile
08.2018 - 01.2021
Apple Advisor
CONDUENT
05.2017 - 05.2018
Tax Professional
LIBERTY TAX SERVICE
12.2016 - 02.2017
Commercial Driver/DIY
AutoZone
03.2013 - 07.2013
Certified Medical Assistant
Valley Endoscopy Center
07.2011 - 10.2012
Manager
R Vasquez Muffler & Radiators
02.2001 - 08.2017
CSRII /Winback
Echo Star
01.2000 - 07.2007
Insurance Agent
Fred Loya Insurance Company
Some College (No Degree) - Business Administration
Texas State Technical College - Harlingen
Medical Assistant - Medical Assisting
Southern Careers Institute Inc
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