Summary
Overview
Work History
Education
Skills
Timeline
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Christelle Banks

Fairburn,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Customer Service Agent

AAA Auto Club Group
03.2019 - 09.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Customer Service Representative

Working Solutions
02.2015 - 04.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

L.e. Rabioun
New Orleans, LA
03.1996

Skills

  • Customer Service
  • Cash Register Operation
  • Microsoft PowerPoint
  • Credit Card Payment Processing
  • Customer Relations
  • Salesforce

Timeline

Customer Service Agent

AAA Auto Club Group
03.2019 - 09.2022

Customer Service Representative

Working Solutions
02.2015 - 04.2018

High School Diploma -

L.e. Rabioun

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Christelle Banks