Christelle Djeukam
McDonough,GA
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
5
5
years of professional experience
Work History
Help desk support
Kuehne + Nagel
10.2022 - 04.2024
- Providing solutions and advice on technical issues
- Responding to texts, emails and calls on technical issues
- Delivered help desk support for regional and global users and worked with global service desk team to address repeat issues.
- Created new users’ emails and work accounts
- Increased end-user satisfaction by establishing responsive help desk support services for hardware and software issues.
- Achieved quick resolution times for helpdesk tickets by providing timely and effective technical support to users.
- Established a help desk ticketing system to prioritize technical support requests based on urgency and impact.
Security Analyst Intern
Syncreon
05.2022 - 09.2022
- Assisted in the development of an incident response plan, streamlining processes for timely threat detection and mitigation.
- Participated in penetration testing exercises to identify weaknesses and recommend strategies for remediation.
- Encrypted data and erected firewalls to protect confidential information.
- Collaborated with IT team to ensure secure configurations of devices, minimizing vulnerabilities within the network infrastructure.
- Researched emerging threats and trends in cybersecurity, staying up-to-date on best practices for risk management.
- Conducted security audits to identify vulnerabilities.
- Identified potential risks by regularly monitoring systems for suspicious activity and analyzing log data.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Gate Gourmet
12.2018 - 04.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new personnel regarding company operations, policies and services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved complaints to satisfy customers and encourage future transactions.
Education
Associate of Science - Cybersecurity
Southern Crescent Technical College
Griffin, GAHigh School Diploma -
Lycee De Bana
West Cameroon05-2015
Skills
- Microsoft Excel
- Critical Thinking
- Tracking Systems
- Customer service
- Help Desk Support
- Remote Desktop Support
- Remote chat support
- Vulnerability Assessment
- Threat Intelligence
- Incident Response
- Encryption Techniques
- Cybersecurity Fundamentals
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Help desk support
Kuehne + Nagel
10.2022 - 04.2024
Security Analyst Intern
Syncreon
05.2022 - 09.2022
Customer Service Representative
Gate Gourmet
12.2018 - 04.2022
Associate of Science - Cybersecurity
Southern Crescent Technical College
High School Diploma -
Lycee De Bana