Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christelle Djeukam

McDonough,GA

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

5
5
years of professional experience

Work History

Help desk support

Kuehne + Nagel
10.2022 - 04.2024


  • Providing solutions and advice on technical issues
  • Responding to texts, emails and calls on technical issues
  • Delivered help desk support for regional and global users and worked with global service desk team to address repeat issues.
  • Created new users’ emails and work accounts
  • Increased end-user satisfaction by establishing responsive help desk support services for hardware and software issues.
  • Achieved quick resolution times for helpdesk tickets by providing timely and effective technical support to users.
  • Established a help desk ticketing system to prioritize technical support requests based on urgency and impact.

Security Analyst Intern

Syncreon
05.2022 - 09.2022
  • Assisted in the development of an incident response plan, streamlining processes for timely threat detection and mitigation.
  • Participated in penetration testing exercises to identify weaknesses and recommend strategies for remediation.
  • Encrypted data and erected firewalls to protect confidential information.
  • Collaborated with IT team to ensure secure configurations of devices, minimizing vulnerabilities within the network infrastructure.
  • Researched emerging threats and trends in cybersecurity, staying up-to-date on best practices for risk management.
  • Conducted security audits to identify vulnerabilities.
  • Identified potential risks by regularly monitoring systems for suspicious activity and analyzing log data.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

Gate Gourmet
12.2018 - 04.2022
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new personnel regarding company operations, policies and services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved complaints to satisfy customers and encourage future transactions.

Education

Associate of Science - Cybersecurity

Southern Crescent Technical College
Griffin, GA

High School Diploma -

Lycee De Bana
West Cameroon
05-2015

Skills

  • Microsoft Excel
  • Critical Thinking
  • Tracking Systems
  • Customer service
  • Help Desk Support
  • Remote Desktop Support
  • Remote chat support
  • Vulnerability Assessment
  • Threat Intelligence
  • Incident Response
  • Encryption Techniques
  • Cybersecurity Fundamentals

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Help desk support

Kuehne + Nagel
10.2022 - 04.2024

Security Analyst Intern

Syncreon
05.2022 - 09.2022

Customer Service Representative

Gate Gourmet
12.2018 - 04.2022

Associate of Science - Cybersecurity

Southern Crescent Technical College

High School Diploma -

Lycee De Bana

Similar Profiles

CREATE PROFILE
Christelle Djeukam