Christelle Emanuel
Louisville,KY
Summary
Results-driven and certified operations manager with extensive experience in managing venue operations, team training, and driving revenue growth. Skilled in inventory management, staff scheduling, and developing innovative concepts that enhance both guest experiences and business profitability. Proven ability to handle high-pressure situations, resolve guest conflicts, and lead teams to consistently exceed performance expectations. Adept at planning and executing concepts and events while ensuring seamless operations to deliver exceptional service in fast-paced environments. Strong communicator with a focus on team development, customer satisfaction, and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
PBR Louisville
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Perform weekly inventory procedures, ensuring accurate stock levels and optimal supply chain management to support operational efficiency.
- Develop and maintain staff schedules, optimizing labor costs while ensuring adequate coverage.
- Design and implement creative concepts and strategies to drive revenue growth, with proven success in increasing profitability and guest management.
- Deliver ServSafe training to both management and hourly team members, ensuring compliance with food safety standards and fostering a culture of excellence in health and sanitation practices.
Lead Bartender
PBR Pittsburgh
09.2020 - 01.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Wrote the bartender schedule as well as performed the nightly checkouts of each team member in the building.
Education
Bachelors in Animal Science - Veterinary Science And Agricultural Business
McNeese State University
Lake Charles, LA01-2020
Skills
- ServSafe Proctor Certification & Food Safety Training
- Operational Leadership & Venue Management
- Event Planning & Themed Event Coordination
- Team Training & Development
- Revenue Growth Strategies & Concept Development
- Multitasking & Time Management in High-Pressure Environments
- Staff Scheduling & Labor Cost Optimization
- Customer Service Excellence & Satisfaction Management
Certification
- ServSafe Alcohol Proctor
- ServSafe: Food Protection Manager Certification
- SSA Advanced Certification Course Certificate
Timeline
Operations Manager
PBR Louisville
01.2023 - Current
Lead Bartender
PBR Pittsburgh
09.2020 - 01.2023
- ServSafe Alcohol Proctor
- ServSafe: Food Protection Manager Certification
- SSA Advanced Certification Course Certificate
Bachelors in Animal Science - Veterinary Science And Agricultural Business
McNeese State University
Similar Profiles
Emily NguyenEmily Nguyen
Employee at PBR LLCEmployee at PBR LLC
Olivia PaolineOlivia Paoline
VIP Services Representative at PBR NashvilleVIP Services Representative at PBR Nashville
Gabrielle BallGabrielle Ball
Cocktail Waitress at PBR Atlanta: A Coors Banquet BarCocktail Waitress at PBR Atlanta: A Coors Banquet Bar