Christelle Gousse
Port St Lucie,Florida
Summary
Experienced in both dental office environment and office management, focusing on improving operational efficiency and patient satisfaction. Utilizes strong organizational skills and comprehensive knowledge of dental office procedures. Track record of fostering collaborative team environment and ensuring high-quality patient care, Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant
Healthy Smiles Dental
09.2024 - Current
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Explained treatment procedures and instructed patients on home care guidelines.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Staged tray for procedures by arranging dental instruments and equipment.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Collaborated with other dental professionals to formulate comprehensive treatment plans for complex cases.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Prepared patient X-rays and images for review by dentist.
- Exposed, developed and mounted dental x-rays.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Verified patient insurance eligibility and benefits.
- Scheduled and confirmed patient appointments.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Enhanced team productivity by providing timely assistance during complex dental procedures.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Explained Treatment plans to the patients, Collected payments, Verified that every single detail was posted to the Ledger
- Knowledge in different payment options ( Care Credit...)
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Typed patient data into computer system using Denticon software while following privacy laws and maintaining high-level accuracy.
Office Manager
Les Industrie Lemite
08.2016 - 03.2022
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Served as interpreter for foreign customers and suppliers with language barriers ( English, French , and Haitian Creole)
Education
Certificate of Technical Studies - Dental Assisting
Fortis Institute
Port St Lucie10-2024
Bachelor of Science - Business Administration
Universite Quisqueya
Haiti12-2014
Skills
- Appointment scheduling
- Patient charting
- Infection control proficiency
- Endodontic procedures
- Oral surgery
- Patient assessments
- Strong writing and verbal skills
- Patient records gathering
- HIPAA compliance
- Team collaboration abilities
- Dental terminology
- Dental records
- Customer service
- Office management
- Data entry
- Administrative support
- Bookkeeping
- Payroll and budgeting
- Document management
- Account reconciliation
- Credit and collections
- Scheduling coordination
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Supply management
- Documentation and control
- Policy implementation
- Team supervision
- Staff training
- Training and development
- Goal setting
- Employee coaching and mentoring
Certification
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Infection Control Certification (ICE) - Dental Assisting National Board (DANB).
- Expanded Functions Dental Assistant (EFDA) - [State] Dental Board.
- OSHA Certified
- CPR/AED Certification
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Lead Dental Assistant
Healthy Smiles Dental
09.2024 - Current
Office Manager
Les Industrie Lemite
08.2016 - 03.2022
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Infection Control Certification (ICE) - Dental Assisting National Board (DANB).
- Expanded Functions Dental Assistant (EFDA) - [State] Dental Board.
- OSHA Certified
- CPR/AED Certification
Certificate of Technical Studies - Dental Assisting
Fortis Institute
Bachelor of Science - Business Administration
Universite Quisqueya
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