Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christelle Hope

Newark,NJ

Summary

Diligent service professional with 8 years of experience with a proven knowledge in sales, troubleshooting, customer support , management and care, as well as security. Equipped with the tool sets to handle various customer complaints and de- escalating hostile situations into a safe and welcoming workplace environment for everyone. Setting the tone is one of my best traits and I'm hoping to put my wide range of expertise to good use and build upon them even further as I continue this journey with you.

Overview

7
7
years of professional experience

Work History

Phlebotomist

LabCorp
07.2022 - 10.2022
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Home Health Care Aide

Njfirst Home Health Care
04.2018 - 03.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Supervisor

Cornbread
03.2022 - 12.2023
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.

Front Desk Receptionist

Marriott Hotel
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Wheelchair Agent

ABM Aviation
02.2017 - 04.2018


  • Greeting guests and offering exceptional customer service with a smile while promoting business and promotions
  • Monitored flight arrivals and departures
  • Greeting and thanking customers for their business and continued loyalty for the brand, as well as maintaining a professional image serving as the first point of contact for the airline
  • Transported passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.

Security Guard

Allied Universal Security Services
01.2023 - 03.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Education

High School Diploma -

Newark Tech - High
Newark, NJ

Skills

  • Leadership experience - People skills
  • Relationship building -high energy
  • Product knowledge -flexible schedule
  • Problem-solving abilities -Patience
  • Interpersonal skills -Dependability
  • Customer Relations
  • Scheduling Appointments
  • Active Listening

Timeline

Security Guard

Allied Universal Security Services
01.2023 - 03.2023

Phlebotomist

LabCorp
07.2022 - 10.2022

Supervisor

Cornbread
03.2022 - 12.2023

Home Health Care Aide

Njfirst Home Health Care
04.2018 - 03.2019

Wheelchair Agent

ABM Aviation
02.2017 - 04.2018

Front Desk Receptionist

Marriott Hotel

High School Diploma -

Newark Tech - High

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Christelle Hope