Christelle Kaneza
Avondale,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Intake Coordinator
Light Center Recovery
04.2022 - 05.2023
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed client reporting requirements consistent with corporate and regulatory standards.
Behavior Health Technician(BHT)
Light Center Recovery
11.2021 - 05.2023
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
Coach
Walmart
10.2019 - 11.2021
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute game plans.
- Monitored team practices to establish high level of performance.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Scheduled and organized team events, dinners and field trips to cultivate relationships and build rapport.
- Assisted clients in setting and achieving personal and professional goals.
Team Leader
Walmart
08.2017 - 10.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Direct Support Professional(DSP)
Apollo Group Home
11.2014 - 09.2019
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Behavioral Health TechnicianI
Center Neuro Psychiatric
07.2009 - 06.2012
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Education
Communication - Communications
University of Lac Tanganyika
09.2009
High School Diploma -
Lycée of Solidarity
07.2008
Skills
- Patient Assessments
- Intake Assessment
- Customer Demographics
- EMR Systems
- Intake Coordination
- Sales Goals
- Microsoft Office
- Crisis Management
- Staff Training
Certification
- Certified Behavior Heath Technician
Languages
English
Full Professional
French
Native or Bilingual
Kirundi
Native or Bilingual
Kiswahili
Elementary
Kinyarwanda
Full Professional
Timeline
Lead Intake Coordinator
Light Center Recovery
04.2022 - 05.2023
Behavior Health Technician(BHT)
Light Center Recovery
11.2021 - 05.2023
Coach
Walmart
10.2019 - 11.2021
Team Leader
Walmart
08.2017 - 10.2019
Direct Support Professional(DSP)
Apollo Group Home
11.2014 - 09.2019
Behavioral Health TechnicianI
Center Neuro Psychiatric
07.2009 - 06.2012
Communication - Communications
University of Lac Tanganyika
High School Diploma -
Lycée of Solidarity
- Certified Behavior Heath Technician
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