Christelle Mbita
Cleveland,OH
Summary
Compassionate and detail-oriented healthcare professional with extensive hands-on experience in supporting patients in cardiovascular, thoracic, and vascular surgery units at Cleveland Clinic. Proficient in delivering exceptional patient care, assisting with activities of daily living (ADLs), and ensuring patient safety in dynamic clinical settings. Currently advancing nursing education while honing vital clinical skills in communication, teamwork, and patient advocacy. Recognized for reliability, a strong work ethic, and a commitment to providing respectful, high-quality care to every individual served.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Cleveland Clinic Main Campus - Cardiovascular Medicine, Thoracic, and Vascular Surgery.
12.2023 - Current
- Provide direct patient care on a complex cardiovascular, thoracic, and vascular surgery unit, supporting patients recovering from open-heart surgery, amputations, lung procedures, heart attacks, and other critical conditions.
- Assist patients with Activities of Daily Living (ADLs) including bathing, dressing, feeding, toileting, and linen changes while maintaining patient comfort and dignity.
- Monitor and document vital signs including temperature, pulse, respirations, blood pressure, oxygen saturation, weight, and height.
- Support pre-operative and post-operative care by safely turning, positioning, ambulating patients, and assisting with specialized equipment.
- Perform clinical support procedures such as venous blood draws, specimen collection, oxygen setup, bed scale measurements, skin preparation, and therapeutic compress applications.
- Achieve high patient satisfaction through consistent safety rounds. Deliver prompt responses to call lights, enhancing patient support. Anticipant and address patient needs to foster a safe and comfortable environment.
- Organize and maintain patient rooms and equipment to facilitate smooth admissions, transfers, surgical returns, and emergency situations.
- Maintain comprehensive electronic medical records (EMR) by accurately documenting patient care and effectively relaying patient requirements to healthcare professionals.
- Assist with meal preparation and feeding support, ensuring compliance with physician orders and patient dietary needs.
Customer Service-Team Lead-Online Grocery Shopping
Wal-Mart
10.2020 - 03.2023
- Oversaw customer service operations while managing cash register activities. Coordinated fulfillment of online orders to enhance customer satisfaction.
- Engaged with customers to deliver positive interactions, including de-escalating challenging situations.
- Facilitated collection of funds from cashiers and ensured secure deposit into store safe.
- Maintained team productivity by effectively covering for absent members. Enhanced team performance by ensuring continuity of operations during absences. Achieved uninterrupted workflow by proactively managing team responsibilities.
- Developed and delivered comprehensive training sessions to equip new employees with essential cashier and online shopping skills.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
Education
Associate of Science -
Polytechnic Senior High School
Fort Worth, TX06.2020
Associate Degree - Arts and Science
Lakeland Community College
Kirtland, OH05.2025
High School -
Polytechnic Senior High School
Fort Worth, TX06.2020
Skills
- Direct patient care & ADL assistance (bathing, feeding, grooming, toileting)
- Vital signs monitoring & patient mobility assistance
- Wound care, dressing changes, catheter & bedpan assistance
- Dementia & compassionate patient support
- Cardiac telemetry monitoring & EKG/ECG performance
- Ventricular Assist Device (LVAD) / Doppler ultrasound assistance
- Recognition of cardiac distress & post-operative complications
- Pre- and post-operative surgical patient care
Clinical & Patient Care
Cardiac & Specialized Monitoring
- Infection prevention & patient safety protocols
- Proper lifting & patient transfer techniques
- EMR documentation (Epic)
- Medical terminology & basic clinical mathematics
- Effective communication & teamwork
- Critical thinking & clinical observation
- Time management in fast-paced hospital settings
- Ability to work under pressure with minimal supervision
Safety & Technical Skills
Professional Skills
Certification
- Certified Nurse Aide (CNA)
- Basic Life Support (BLS) / CPR & AED Certification – eCard Code: 265416507403
- Telemetry Monitoring
- EKG Trained
- Left Ventricular Assist Device (LVAD) / Doppler Ultrasound Certified
- Infection Control Training
- HIPAA Compliance Training
- Team lead Training
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Nursing Assistant
Cleveland Clinic Main Campus - Cardiovascular Medicine, Thoracic, and Vascular Surgery.
12.2023 - Current
Customer Service-Team Lead-Online Grocery Shopping
Wal-Mart
10.2020 - 03.2023
Associate of Science -
Polytechnic Senior High School
Associate Degree - Arts and Science
Lakeland Community College
High School -
Polytechnic Senior High School